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All Journal Jurnal Kesehatan Qamarul Huda
Amalia Mastuty
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Health Professions Medicine & Pharmacology Nursing Public Health

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Kepuasan Pasien Terhadap Pelayanan Keperawatan (Caring) Di Ruang Rawat Inap Vera Yulandasari; Suswinda Yuli Sutomo; Haris Suhamdani; Amalia Mastuty
Jurnal Kesehatan Qamarul Huda Vol. 8 No. 2 (2020): Desember 2020
Publisher : Universitas Qamarul Huda Badaruddin

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (526.908 KB) | DOI: 10.37824/jkqh.v8i2.2020.218

Abstract

Nurse behavior is one indicator that determines the level of patient satisfaction. The nurse's behavior which is classified as bad often causes the patient to feel dissatisfied. To determine the effect of nurses' behavior in serving patients on patient satisfaction in the Flamboyan inpatient room at Praya Hospital. The research design used in this study was correlational with a cross sectional approach. The sample in this study were 41 patient respondents who were selected by the incidental sampling technique. The research data were collected using a questionnaire. This study showed that most of the patient respondents stated that they were not satisfied, namely as much as 58.5%. Based on the results of the chi square statistical test, it was found that there was a relationship with the level of satisfaction p = 0.005. Good nurse behavior in the form of caring can provide satisfaction to patients during treatment.
Co-Authors Haris Suhamdani Suswinda Yuli Sutomo Vera Yulandasari