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All Journal Journal of Islamic Education Students (JIES) Journal of Islamic Education Students
Hafulyon Hafulyon
Institut Agama Islam Negeri Batusangkar
Education

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The Effect of Administrative Services on Students’ Satisfaction Radia Elina Perdawati; Hafulyon Hafulyon
Journal of Islamic Education Students (JIES) Vol 1, No 1: May 2021
Publisher : IAIN Batusangkar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (368.821 KB) | DOI: 10.31958/jies.v1i1.3024

Abstract

This study aims to describe the effect of administrative personnel services on students’ satisfaction. This was descriptive quantitative research that involved 110 students of state junior high schools in Solok as the sample. Data were collected using a questionnaire that was constructed based on related theories. The data analysis included testing validity, testing reliability, descriptive analysis, and simple linear regression. The findings described that there was no significant relationship between the quality of administrative services and students’ satisfaction. It indicates that administrative services should pay attention to several aspects including tangibles, reliability, responsibility, assurance, and empathy to achieve students’ satisfaction. 
The Effect of Administrative Services on Students’ Satisfaction Radia Elina Perdawati; Hafulyon Hafulyon
Journal of Islamic Education Students Vol 1, No 1: May 2021
Publisher : Universitas Islam negeri Mahmud Yunus Batusangkar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31958/jies.v1i1.3024

Abstract

This study aims to describe the effect of administrative personnel services on students’ satisfaction. This was descriptive quantitative research that involved 110 students of state junior high schools in Solok as the sample. Data were collected using a questionnaire that was constructed based on related theories. The data analysis included testing validity, testing reliability, descriptive analysis, and simple linear regression. The findings described that there was no significant relationship between the quality of administrative services and students’ satisfaction. It indicates that administrative services should pay attention to several aspects including tangibles, reliability, responsibility, assurance, and empathy to achieve students’ satisfaction. 
Co-Authors Radia Elina Perdawati