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Irwin Santoni
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Health Professions Medicine & Pharmacology Nursing Public Health

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HUBUNGAN MUTU PELAYANAN KEPERAWATAN DENGAN KEPUASAN PASIEN YANG DIRAWAT DI RUANG RAWAT INAP PUSKESMAS MUMBULSARI JEMBER Irwin Santoni; Said Mardjanto
Jurnal Kesehatan dr. Soebandi Vol 4 No 2 (2016): Jurnal Kesehatan dr. Soebandi
Publisher : LPPM Universitas dr. Soebandi

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The quality of nursing services is the result of the performance displayed by the nurse. The quality of nurse services is very important in increasing patient satisfaction by itself will foster the image of Puskesmas. The quality of nursing services provided will cause a reaction to the results of the services provided, if the services provided are in accordance with the wishes / desires of the patient it will lead to customer satisfaction. The purpose of this study was to determine the relationship between the quality of nursing services with the satisfaction of patients treated in the Mumbulsari Public Health Center in Jember. This type of research uses the type of correlation research. The population is inpatients at Mumbulsari Public Health Center in Jember and has certain characteristics totaling 45 people. The sample consisted of 40 people with sampling using purposive sampling technique. Methods of data collection using the SERVQUAL scale questionnaire then the data were analyzed using the chi square statistical test with the results of p value = 0.02 <α = 0.05. The conclusion in this study is that there is a relationship between the quality of nursing services with the satisfaction of patients treated in the Mumbulsari Public Health Center in Jember. The existence of a significant relationship between the quality of nursing services with significant patient satisfaction certainly shows that the services provided are in line with customer expectations / desires it will lead to customer satisfaction, but vice versa if the services provided are not in line with customer expectations / desires it will lead to customer dissatisfaction or customer complain
HUBUNGAN LAMA ROTASI KERJA DENGAN KINERJA PERAWAT DALAM PELAKSANAAN ASUHAN KEPERAWATAN DI RUMAH SAKIT BINA SEHAT JEMBER Said Mardjanto; Irwin Santoni
Jurnal Kesehatan dr. Soebandi Vol 4 No 2 (2016): Jurnal Kesehatan dr. Soebandi
Publisher : LPPM Universitas dr. Soebandi

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Being in a room with a long time will lead to work boredom in nurses that can have an impact on performance degradation. Work rotation is carried out by the hospital management to reduce work boredom so that it can motivate nurses to show better performance. Nurse performance can be seen from how the implementation of nursing care. The success of service at the Hospital is influenced by nurse performance. The purpose of this study is to know the relationship between work rotation length and the performance of nurses in the implementation of nursing care at the Bina Sehat Hospital in Jember held in May 2014. This research data is presented in a quantitative form using a correlational research design with a cross sectional approach. The number of research samples as many as 45 nurses. The sampling technique uses simple random sampling. Data collection uses questionnaires and observation sheets. Data is analyzed using the Spearman Rank Rank Correlation Coefficient Test. The results of this study were obtained P value 0.003 or P Value <0.05, this correlation was seen from the 3% error rate or 97% significance level. Great correlation or Spearman Rank correlation value 0.431 or 43.1% shows a positive correlation with sufficient correlation strength. The conclusion of this study is the longer the rotation time of work, the better the performance of nurses in the implementation of nursing care. Further research can use other variables that also affect the performance of nurses in addition to being seen from nursing care such as responsiveness, discipline, and workload
PENGARUH GAYA KEPEMIMPINAN BERORIENTASI PADA TUGAS DAN BERORIENTASI PADA HUBUNGAN TERHADAP KINERJA KARYAWAN STIKES DAN AKBID dr. SOEBANDI JEMBER Faridha Puspitasari; Irwin Santoni
Jurnal Kesehatan dr. Soebandi Vol 5 No 1 (2017): Jurnal Kesehatan dr. Soebandi
Publisher : LPPM Universitas dr. Soebandi

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The attraction and importance to determine a form of how to influence subordinates and their perception of the leader is a central rhythm that is very necessary to get attention in the study of leadership. This study was intended to determine the effect of leadership style on the performance of Stikes and Akbid employees from Soebandi Jember. In this study the number of samples were 97 employees of Stikes and Akbid Dr. Soebandi Jember with the sampling method being saturated. The analytical model used in this study is Multiple Linear Regression. Statistical test results on the significance of the regression coefficients simultaneously or partially have a positive effect. As for the effects together, there is an effect of 75.50%, while the remaining 24.50% is influenced by other variables not included in this model. so the first hypothesis is accepted. Partial influence, all independent variables (task-oriented leadership, and relationship-oriented leadership) influence the dependent variable (the performance of Stikes and Akbid employees from Soebandi Jember), so that the second hypothesis is accepted. Among the independent variables that have a dominant influence is the relationship-oriented leadership variable, so the third hypothesis is rejected
HUBUNGAN KUALITAS PELAYANAN KESEHATAN TERHADAP KEPUASAN PASIEN PENGGUNA BADAN PENYELENGARA JAMINAN SOSIAL KESEHATAN (BPJS) KESEHATAN DI RS JEMBER KLINIK Said Mardjanto; Irwin Santoni
Jurnal Kesehatan dr. Soebandi Vol 5 No 2 (2017): Jurnal Kesehatan dr. Soebandi
Publisher : LPPM Universitas dr. Soebandi

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The quality of health services is a basic thing that must be possessed by every health institution, in order to achieve good quality of service, each health event must pay attention to matters relating to customer needs. Health BPJS is a legal entity formed to hold health insurance. Patient satisfaction is a subjective value in the quality of services provided. Because good quality service will increase patient satisfaction. This study aims to determine the relationship of the quality of health services to patient satisfaction of users of BPJS HEALTH at Jember Hospital, Jember Clinic. The type of research used in this study was a survey with a cross sectional approach. The study population used accidental sampling of 40 respondents. Spearmen's Rho Correlation statistical test with significance level p <0.05. The results showed that the quality of health services with 72.5% satisfied criteria, 27.5% dissatisfied and 75.0% satisfied patients with satisfied criteria, 25.0% dissatisfied. Statistical test with Spearmen’s Rho Correlation produced correlation coefficient r = -356 with significance value p = 0.24. These results indicate that there is a relationship between the quality of health services and patient satisfaction of users of BPJS Health at Jember Hospital Jember Clinic, where the higher the quality of the services provided, the higher the patient's satisfaction will be. Patient satisfaction is supported by the respondent's perception that was felt during hospitalization at Jember Hospital Jember Clinic. It is expected that from this research the Hospital will improve the quality of health services to provide patient satisfaction
HUBUNGAN ANTARA MOTIVASI KERJA DENGAN KINERJA PERAWAT DI WILAYAH KERJA PUSKESMAS TEGAL AMPEL KABUPATEN BONDOWOSO Irwin Santoni; Said Mardjanto
Jurnal Kesehatan dr. Soebandi Vol 6 No 1 (2018): Jurnal Kesehatan dr. Soebandi
Publisher : LPPM Universitas dr. Soebandi

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Abstract

Nurses are human resources who participate in coloring health services in hospitals, because in addition to the dominant number, it is also a profession that provides constant and continuous service for 24 hours to patients every day. The purpose of this study was to determine the relationship between work motivation and nurse performance at the Tegal Ampel Health Center in Bondowoso Regency. This type of research used in this study is correlation analytic research using a cross-sectional approach. The population in this study was 42 respondents. Samples taken were 38 respondents. The results of this study were analyzed using the Spearman Rank. The results of this study are two variables obtained p value of 0.00 (p <a 0.01) which indicates that Ho is rejected, which means there is a significant relationship between Work Motivation and Nurse Performance in the Work Area Tegal Ampel Health Center, Bondowoso Regency. From this research it is expected that the leader can further increase the motivation of nurses in working by giving rewards and it is hoped that nurses can maintain performance in carrying out their duties.
Co-Authors Faridha Puspitasari Said Mardjanto