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All Journal Jurnal Ilmu Kesehatan Masyarakat Berkala Jurnal Kesmas Jambi
Renny Listiawaty
Program Studi Kesehatan Masyarakat, STIKES Harapan Ibu Jambi
Environmental Science Health Professions Medicine & Pharmacology Nursing Public Health

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Analisis Kualitas Pelayanan Terhadap Kepuasan Pasien Di Puskesmas X Kota Jambi Merry Christiani Nababan; Renny Listiawaty; Novi Berliana
Jurnal Kesmas Jambi Vol. 4 No. 2 (2020): Vol. 4 - No. 2 - September 2020
Publisher : Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jkmj.v4i2.10565

Abstract

Abstrak Kualitas pelayanan kesehatan sangat berhubungan erat dengan kepuasan. Penelitian ini bertujuan untuk mengetahui tingkat kepuasan dan analisis (harapan dan kenyataan) kualitas pelayanan kesehatan di Puskesmas X Kota Jambi Tahun 2020. Penelitian ini merupakan penelitian deskriptif. Sampel penelitian berjumlah 96 orang. metode pengambilan sampel dengan accidental sampling. Penelitian dilakukan pada tanggal 3 Februari sampai dengan tanggal 8 Februari. Instrument penelitian ini menggunakan kuesioner. Analisis data yang digunakan adalah analisis univariat dan analisis Importance Performance Analysis (IPA) yakni dengan menggunakan Diagram Kartesius. Hasil penelitian diketahui tingkat kesesuain anatara kenyataan dan harapan berdasarkan lima dimensi mutu pada dimensi Kehandalan (Reliability) 97,3 %, dimensi Daya Tanggap (Responsiveness) 95,75 %, dimensi Jaminan (Assurance) 95,06 %, dimensi Empati (Emphaty) 93.18 % dan dimensi Bukti Fisik (Tangible) 95,94 %. Berdasarkan hasil studi disarankan agar melakukan evaluasi secara rutin setiap 6 bulan, perbaikan dengan memberikan pelatihan dan kerjasama dengan petugas dalam peningkatan kualitas pelayanan yang berfokus pada kepuasan pasien. Kata Kunci: Kepuasan, Dimensi Mutu
Factors Affecting Physical Fitness in STIKES Harapan Ibu Jambi Employees in 2021 Winda Senthya Mitrinas; Renny Listiawaty; Suroso Suroso
Jurnal Ilmu Kesehatan Masyarakat Berkala Vol 3, No 2 (2021): Jurnal Ilmu Kesehatan Berkala (JIKeMB) - November 2021
Publisher : Universitas Veteran Bangun Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32585/jikemb.v3i2.1993

Abstract

Physical fitness is a person's ability to carry out daily tasks easily, without feeling excessively tired, and still having energy left or reserves to enjoy his spare time and for urgent needs.This research is a quantitative descriptive study with a cross sectional approach. The purpose of this study was to determine the description and factors that influence the physical fitness of STIKES Harapan Ibu Jambi employees. The population in this study were all employees of STIKES Harapan Ibu Jambi, sampling was carried out using purposive sampling with a research sample of 34 employees. The results showed that of the 34 employees of STIKES Harapan Ibu Jambi, 28 employees (82.4%) were in the less fit category and 6 employees (17.6%) were in the fit category. This study shows that there is a significant relationship between physical activity and physical fitness with a p-value of 0.02, and nutritional status with a p-value of 0.01, while smoking habits have a p-value of 1.00 which shows no significant relationship. with the physical fitness of the employees of STIKES Harapan Ibu Jambi. Low employee fitness, can be improved by improving exercise habits by increasing the intensity and time of exercise. Physical exercise is the same as physical exercise that is carried out in a planned and repeated manner to improve or maintain physical health.  
Co-Authors Merry Christiani Nababan Novi Berliana Suroso Suroso Winda Senthya Mitrinas