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All Journal JBMR: Journal of Business and Management Review
Andhik Kanitra
Master Program, Binus Business School, Bina Nusantara University, Hang Lekir I No. 6, Senayan Jakarta, Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Customer Satisfaction, Revisit Intention and Promoting Ferry Transportation Hafiludin Usman; Andhik Kanitra; Anita Maharani
Journal of Business and Management Review Vol. 1 No. 3 (2020): (Issue-September)
Publisher : Profesional Muda Cendekia Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47153/jbmr13.362020

Abstract

This study aims to prove the research model about the relationship between customer satisfaction, revisit intention and words of mouth. The literature review used begins with marketing management, then the dynamics between the variables raised. The research method chosen is a quantitative approach; the object of this research is at the Hunimua-Waipirit port, Maluku, Indonesia, and with a research sample of 75 people, then analyzed using SMART PLS. The results obtained indicate that customer satisfaction, words of mouth and revisit intention are related to one another. Customer satisfaction will affect revisit intention, customer satisfaction will affect words of mouth, and words of mouth affect revisit intention.
Co-Authors Anita Maharani Hafiludin Usman