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All Journal Islamic Management: Jurnal Manajemen Pendidikan Islam
R. Nadia R.P. Dalimunthe
UIN Sunan Gunung Djati Bandung
Education

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Journal : Islamic Management: Jurnal Manajemen Pendidikan Islam

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MAHASANTRI SATISFACTION TOWARDS THE UNIVERSITY BOARDING SCHOOL: A SERVICE QUALITY APPROACH IN ISLAMIC HIGHER EDUCATION R. Nadia R.P. Dalimunthe; Dahlya Indra Nurwanti; Siti Nuraeni Muhtar; Nurul Hilaliyah
Islamic Management: Jurnal Manajemen Pendidikan Islam Vol 2, No 01 (2019)
Publisher : Sekolah Tinggi Agama Islam Al Hidayah Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (658.766 KB) | DOI: 10.30868/im.v2i01.342

Abstract

Mahasantri (an Islamic university students) is an agent for Islamic Higher Education Institution to face the Moderate Islam Malay Era. In Indonesia, for example, there is a university boarding school program for Mahasantri to improve their personality and competence. This study is trying to find out whether the program has been aligned with their satisfaction. One of service they received in the boarding is English Language Learning program. They are going to be interviewed about their satisfaction toward the program. Then, the interview result will be analyzed to generate the satisfaction indicator referring to five dimensions of Service Quality (SQ) by Parasuraman and Berry (1991).
Co-Authors Dahlya Indra Nurwanti Nurul Hilaliyah Siti Nuraeni Muhtar