Hairiyah .
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Konsep Manajemen Mutu Terpadu Dalam Pendidikan Hairiyah .
LITERASI (Jurnal Ilmu Pendidikan) Vol 6, No 1 (2015)
Publisher : Universitas Alma Ata

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (180.956 KB) | DOI: 10.21927/literasi.2015.6(1).99-110

Abstract

Abstrak Total quality Management (TQM) as a management tips that focus on process improvement of customer satisfaction, which is deemed successful in the industrialized world began to demand institutions to be adapted with the aim of producing a “product” of quality. In the perspective of education MMT is an organization that provides services and products in the form of (service ). Every individual in an organization that is implementing (TQM) is a manager in any sphere of competence. In the context of education, the improvement is not only done by the government but also carried out by the staff of the administration by the improvement of the system and the culture of administrative services, and also by teachers with the learning process improvement. Thus, students are regarded as one of the customers will be able to feel satisfaction in the service of the institution. Keywords: Continuous improvement, total involvement, customer satisfaction
Ujian Nasional Dan Problem Sosial (Sebuah Analisis Terhadap Kebijakan Pendidikan Sebagai Proses Pengembangan Kepribadian) Hairiyah .
LITERASI (Jurnal Ilmu Pendidikan) Vol 4, No 2 (2013)
Publisher : Universitas Alma Ata

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (164.508 KB) | DOI: 10.21927/literasi.2013.4(2).223-232

Abstract

National exam or Final examination as an instrument to determine the student’s achievement by the end of this year still become an interesting discussion to be discussed. This theme is great interesting because it has big implications on many components including on the students. This paper will discuss the implications of national exam to personality development of students. It will begin with the basic policy implemented UN and be continued with the implications of the implementation of related social problems of personality development students. The writer also reveals about the advantages and disadvantages of many educational components as a result of the implementation of the UN. Keyword; National Exam, Student’s personality development.