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KESIAPAN KEPEMIMPINAN IGD DALAM PEMENUHAN STANDAR IGD RUMAH SAKIT TIPE B DAN INDIKATOR MUTU IGD RSU PKU MUHAMMDIYAH BANTUL Muhammad Firdaus; Susianti Miranda Boru Surbakti
Journal of Hospital Administration and Management Vol 1 No 1 (2020): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

In 2014 the E.R service of PKU Muhammadiyah Bantul Hospital should be suitable with the service standard of III level/ B type hospital. It, however , cannot be analyzed whether the E.R of PKU Muhammadiyah Bantul Hospital has started to adjust the hospital E.R standard that has been appointed based on Health Minister Decree of Republic of Indonesia No. 858/Menkes/SK/IX/2009 about the principal hospital E.R standard in the emergency service. To bring it into reality, strategies are needed in order that the adjustment of the E.R standard to B type hospital can run well. One of the ways is by measuring four dimensions of transformational leadership in the fulfillment process of the B type hospital E.R standard. Assessing the leadership readiness of Emergency Room in PKU Muhammadiyah Bantul Hospital in fulfilling the E.R standard of B type hospital, by assessing four dimensions of transformational leadership, i.e.: (1) idealized influence, (2) inspirational motivation, (3) intellectual stimulation, (4) individualized consideration. This research is a descriptive qualitative research with a case study. The data collection is carried out through observation and interview. The primary data is obtained from the answer results and observation from the research questions and the secondary data is obtained in form of the service standard of the emergency room in PKU Muhammadiyah Bantul Hospital type C, SOP, books and Director Decree. The research was held on June, 2011. The emergency room service standard of PKU Muhammadiyah Bantul Hospital type C, based on Indonesian Health Minister Decree has been fulfilled. To go to B type hospital, it needs 100% service type category, human resources category 66,7%, facility 60%, medical and non-medical facility 50%. Nine quality indicators of the emergency room in PKU Muhammadiyah Bantul Hospital has been fulfilled as a whole and the leadership readiness of the emergency room in PKU Muhammadiyah Bantul Hospital to B type has not been ready since the first year of the hospital strategic plan (renstra) was determined. The service standard of the emergency room of PKU Muhammadiyah Bantul Hospital type C based on Indonesian Health Minister has been fulfilled, to go to B type, there is still a gap, but it has been anticipated by the working program and the leadership readiness of the emergency room is not ready as a whole in the first year since the hospital strategic plan (renstra) was determined

PENGARUH STRES KERJA DI MASA PANDEMI COVID 19 TERHADAP KINERJA PETUGAS ADMINISTRASI DI RSUD ARIFIN ACHMAD PROVINSI RIAU Muhammad Firdaus; Sandya Bunga Prathivi; Agus Salim
Journal of Hospital Administration and Management Vol 2 No 1 (2021): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

Arifin Achmad Riau Province Hospital is one of the referral hospitals for covid 19 patients in Riau. This shows that hospitals provide services not only to general patients but also to covid 19 patients. The additional tasks that were not previously available indicate that there is work stress, especially for administrative officers because they have an important role related to hospital administration. This study aims to see the effect of work stress on the performance of officers either partially or simultaneously. The type of research is quantitative with a total sample of 46 people and the sampling technique is non probability sampling with saturation sampling method. The results of the study indicate that the Adjusted R Square is 0.681, which means that the independent variable can explain the dependent variable of 68.1% while 31.9% is explained by other factors not included in the model. The T-test shows that each variable, both Organizational Stressor and Life Stressor, has a significant effect on the performance of officers. The results of the F Test show that simultaneously Organizational Stressors and Life Stressors during the covid 19 pandemic have a significant effect on the performance of administrative officers. The suggestion that researchers recommend is that the hospital should pay attention to and manage the work stress of administrative officers, create a conducive organizational environment so that it can minimize stress, and provide education related to work stress so that officers understand and are able to manage work stress. Keywords : Work Stress, Covid 19, Performance

PENGARUH STRES KERJA DI MASA PANDEMI COVID 19 TERHADAP KINERJA PETUGAS ADMINISTRASI DI RSUD ARIFIN ACHMAD PROVINSI RIAU Muhammad Firdaus; Sandya Bunga Prathivi; Agus Salim
Journal of Hospital Administration and Management Vol 2 No 1 (2021): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

Arifin Achmad Riau Province Hospital is one of the referral hospitals for covid 19 patients in Riau. This shows that hospitals provide services not only to general patients but also to covid 19 patients. The additional tasks that were not previously available indicate that there is work stress, especially for administrative officers because they have an important role related to hospital administration. This study aims to see the effect of work stress on the performance of officers either partially or simultaneously. The type of research is quantitative with a total sample of 46 people and the sampling technique is non probability sampling with saturation sampling method. The results of the study indicate that the Adjusted R Square is 0.681, which means that the independent variable can explain the dependent variable of 68.1% while 31.9% is explained by other factors not included in the model. The T-test shows that each variable, both Organizational Stressor and Life Stressor, has a significant effect on the performance of officers. The results of the F Test show that simultaneously Organizational Stressors and Life Stressors during the covid 19 pandemic have a significant effect on the performance of administrative officers. The suggestion that researchers recommend is that the hospital should pay attention to and manage the work stress of administrative officers, create a conducive organizational environment so that it can minimize stress, and provide education related to work stress so that officers understand and are able to manage work stress. Keywords : Work Stress, Covid 19, Performance

Implementation of the 5S Work Attitude Using the Lean Six Sigma Method to the Performance Productivity of Medical Records Unit Officers of Arifin Achmad Hospital, Riau Province Tania Puteri Millenia; Firdaus Muhammad; Bobi Handoko
Jurnal Ilmiah Kesehatan Vol 16 No 01 (2023): Jurnal Ilmiah Kesehatan (Journal of Health Science)
Publisher : Universitas Nahdlatul Ulama Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/jhs.v16i01.3701

5S (Simplify, Straighten, Scrub, Stabilize, Sustain) is a simple system that can increase employee productivity. The application of the 5S work attitude in the storage unit of the Arifin Achmad Hospital medical record unit has not been implemented properly. The general purpose of this study is to determine the application and relationship of 5S work attitudes using the lean six sigma method to the productivity of the medical record unit officer. This study uses a qualitative approach with other data analysis models according to the type and purpose of the study. Data analysis in this study used the DMAIC (Define, Measure, Analyze, Improve, and Control) cycle which was adapted to the 5S work attitude method. DMAIC is a performance improvement cycle process based on data collected. The results of the problem analysis using the FMEA (Failure Mode & Effect Analysis) method show that there were 3 problems / defects that frequently occur, namely incorrect stacking with an RPN (Risk Priority Number) value of 147 (17%), delays in returning medical record documents from inpatients ward with an RPN (Risk Priority Number) value of 112 (30%), and distribution errors of medical records to another outpatient department with an RPN value of 70 (38%). The results of observations and in-depth interviews showed that the overall 5S work attitude has not been applied properly to the officer of medical record unit storage section. The application of 5S work attitudes related to 3 priority problems that occur in the storage section has a relationship with employee productivity.

ANALISIS PENGGUNAAN APLIKASI PENDAFTARAN ONLINE DENGAN MENGGUNAKAN PENDEKATAN TECHNOLOGY ACCEPTANCE MODEL (TAM) DI RSUD ARIFIN ACHMAD PROVINSI RIAU Muhammad Firdaus; Jihan Syahada; Bobi Handoko
Journal of Hospital Administration and Management (JHAM) Vol 4 No 1 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i1.278

MIRAI is an online registration application launched by Arifin Achmad Hospital, Riau Province. To find out the extent to which the utilization and views of the public regarding the MIRAI online registration application, it is necessary to test the technology acceptance model. The technology acceptance model is a theory that explains the state of technology users accepting and using technology. The variables used by the researcher are the perception of the ease of using technology and the perception of the usefulness of technology to determine a person's behavior in using technology. The general objective of this study is to determine the effect of the technology acceptance model on online registration at the Arifin Achmad Hospital, Riau Province.This research used a quantitative descriptive research design with purposive sampling method according to the researcher's criteria and a sample of 99 users of the MIRAI online registration application. This research was conducted on June 22 – July 29, 2022 at the heart disease polyclinic and internal medicine polyclinic at the Arifin Achmad Hospital, Riau Province.The results showed that the perception of convenience can affect a person's attitude towards the use of the MIRAI online registration application through a linearity test of 0.094. And the perception of usefulness can affect a person's attitude towards the use of the MIRAI online registration application through a linearity test of 0.086, so that both hypotheses are significant because the value > 0.05 obtained from data processing through the SPSS 26.0 application.The conclusion of this research is the implementation of the TAM acceptance model that has been made has obtained the factors that affect user acceptance of the use of MIRAI and the variables there is an influence. The suggestion from this research should then be able to develop a TAM research model using more variables.

ANALISIS STRATEGI MANAJEMEN SUMBER DAYA MANUSIA (MSDM) DALAM MENIGKATKAN MUTU PELAYANAN DI RSUD ARIFIN ACHMAD POVINSI RIAU Nadiah Salsabila; Muhammad Firdaus; Bobi Handoko; Anatasya Shinta Yuliana
Jurnal Kesehatan Vol. 1 No. 5 (2023): November
Publisher : CV. ADIBA AISHA AMIRA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Hospital human resource management (HRM) is a system that requires special attention in order to be as effective and efficient as possible in managing human resources so that they can compete with other hospitals, both private and government. Quality human resources have an effect on improving the service quality of a hospital, one of which is RSUD Arifin Achmad Riau Province. This study aims to determine the strategy of human resource management (HRM) in improving service quality at Arifin Achmad Hospital, Riau Province. This type of research is qualitative with an analytic descriptive approach. This research was conducted on 9 February - 30 June 2023 at Arifin Achmad Hospital, Riau Province. There are 4 informants in this study and this research uses the Content Analysis model. The results showed that there were patient satisfaction surveys through print and electronic media, unscheduled and evenly distributed employee training, distribution of rewards that were not scheduled regularly, provision of replacements for old damaged goods, there were still units that had not displayed SOPs, no employee reserves, errors. data entry and room delivery, use of modern applications for attendance. It can be said that the Human Resource Management at Arifin Achmad Hospital in Riau Province is not fully optimal. It is suggested that there should be training that is carried out consistently and evenly, setting a fixed period for giving rewards, displaying SOPs in all units, forming a special standby team and carrying out routine evaluations.

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