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Persepsi Kualitas Layanan Terhadap Kepuasan Pasien Rawat Inap (Studi Kasus) Pada RSUD dr. H. Ishak Umarella Tulehu Provinsi Maluku Abd. Rijali Lapodi; Johannis Tappang; Iswandi Fataruba
2-TRIK: TUNAS-TUNAS RISET KESEHATAN Vol 7 (2017): Nomor Khusus Hari Ibu
Publisher : FORUM ILMIAH KESEHATAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33846/2trik7ibu22

Abstract

Pelayanan kesehatan menurut Departemen Kesehatan Republik Indonesia Tahun 2009 yang tertuang dalam Undang-Undang Kesehatan tentang kesehatan ialah setiap upaya yang diselenggarakan sendiri atau secara bersama-sama dalam suatu organisasi untuk memelihara dan meningkatkan kesehatan, mencegah dan menyembuhkan penyakit serta memulihkan kesehatan, perorangan, keluarga, kelompok ataupun masyarakat. Tujuan penelitian untuk mendeskripsikan Persepsi Kualitas Layanan Terhadap Kespuasan Pasien Rawat Inap (studi kasus) pada RSUD dr. H. Ishak Umarella Tulehu. Jenis penelitian ini menggunakan penelitian kualitatif. Hasil penelitian dari bukti langsung (Tangibel) hasil wawancara yang penulis lakukan yaitu fasilitas yang ada di rumah sakit tersebut sudah cukup bagus dalam pelayanan atau dapat di katakan pasien sudah puas dengan apa yang ada dalam rumah sakit tersebut. Fasilitas pelayanan rawat inap, rawat jalan dan ruang tunggu terlihat bersih dan nyaman. Kata kunci: layanan; kepuasan pasien rawat inap
Hubungan Kualitas Pelayanan Administrasi Dengan Kepuasan Pasien Di Wilayah Kerja Puskesmas Piru Kabupaten Seram Bagian Barat Tahun 2023 Abd. Rijali Lapodi; Herlin Sinay; Zulfikar Lating; Ilyas Ibrahim; Muhamad Adi Sasono
Calory Journal : Medical Laboratory Journal Vol. 1 No. 4 (2023): December : Calory Journal : Medical Laboratory Journal
Publisher : LPPM STIKES KESETIAKAWANAN SOSIAL INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57213/caloryjournal.v1i4.37

Abstract

Patient satisfaction is still an important issue in relation to administrative services as an indicator of improving the quality of service to patients. Therefore, the quality of administrative services needs to be paid attention to in order to have a positive impact on patient perceptions and experiences. This study aims to determine the level of satisfaction with several indicators of the relationship between the quality of administrative services, namely physical evidence (tangible), reliability, responsiveness, assurance, sympathy (empathy) with patient satisfaction in the Piru Health Center Working Area, Seram Regency. West Region. The type of research used was analytical observational with a cross sectional design with a sample size of 44 people. Data collection was carried out through primary data, namely data taken from the results of patient questionnaire answers and secondary data, namely data taken from initial research data collection. Data were analyzed univariately and bivariately using the chi square statistical test. The univariate test results of this research show that several indicators of the quality of administrative services are classified as quite good. Meanwhile, the results of the bivariate test of the relationship between the quality of administrative services and patient satisfaction prove a significant result, namely with a value (p < a = 0.05). each indicator of the quality of administrative services with patient satisfaction, each indicator of physical evidence (tangible) with a p value = 0.000, reliability indicators with a p value = 0.000, responsiveness indicators with a p value result = 0.000, assurance with a p value = 0.000, empathy with a p value = 0.000. The conclusion of this research is that there is a very significant relationship between the quality of administrative services and patient satisfaction in the Piru Health Center Working Area, West Seram Regency. It is hoped that the Telaga Village Pustu will pay more attention to administrative services to patients so that the services provided can meet the level of patient satisfaction better in the future.
Penyuluhan Tentang Covid -19 Dan Diabetes Mellitus Di Dusun Taeno Desa Rumah Tiga Abd. Rijali Lapodi; Herlien Sinay; Suryanti Tukiman
MENGABDI : Jurnal Hasil Kegiatan Bersama Masyarakat Vol. 1 No. 5 (2023): Oktober : MENGABDI : Jurnal Hasil Kegiatan Bersama Masyarakat
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/mengabdi.v1i5.276

Abstract

Diabetes Mellitus (DM) is a metabolic disorder characterized by increased blood sugar levels due to insufficient insulin function. Patients with diabetes mellitus often experience other health problems such as obesity, heart disease and kidney disease which further exacerbate their health problems, especially if they are exposed to Covid 19 which can eventually lead to death. The need for information that strengthens and refreshes the knowledge possessed is urgently needed so that while living life during this pandemic, you can stay healthy. The method used in community service activities is carried out by counseling and discussion methods. This activity was carried out face-to-face, the total number of activity participants was 45 people, although initially it was targeted to be 100 people. The results of this activity, the people of Taeno Hamlet said that 80% felt very satisfied and 20% were satisfied with this counseling activity. These results were obtained through a questionnaire after this activity took place. This can be seen by the enthusiasm of the participants to ask about a healthy lifestyle. Patients with diabetes mellitus must have a healthy behavior and exercise diligently in order to maintain body stamina and follow the treatment that has been carried out so far. Counseling activities for patients with co-morbidities not only diabetes mellitus are urgently needed to provide information, strengthen understanding and provide updated information regarding how Covid 19 can affect patients, especially those with comorbidities.
Gambaran Kadar Debu Total Dan Gangguan Fungsi Paru Pada Tenaga Kerja Di Unit Pengantongan Semen PT. Semen Tonasa Gudang Arang Kota Ambon Nurul A. B Kalauw; Rahma Tunny; Abd. Rijali Lapodi
Vitamin : Jurnal ilmu Kesehatan Umum Vol. 2 No. 1 (2024): January : Jurnal ilmu Kesehatan Umum
Publisher : Asosiasi Riset Ilmu Kesehatan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/vitamin.v2i1.126

Abstract

Dust is solid particles caused by natural or mechanical forces such as processing, crushing, softening, rapid packing, blasting, etc. from organic or inorganic materials.Many solid particles are produced by various industries, one of which is the cement industry which has an impact on air pollution by dust. The aim of this research is to determine the description of total dust levels and lung function disorders in workers in the cement Packagingunit at PT.CementTonasa Gudang Arang, Ambon City. This type of research is analytical observation,using a cross sectional study design method that is each object is only observed once and measurements are carried out simultaneously. The research results were obtained from measuring dust levels at three points, namely the packing room.21.7, loading space 20.5 and loading and unloading space 17.4, which is already exceeding the threshold value. And the results of lung function examinations on workers showed that 10 workers had disorders in the mild restrictive category, 6 workers had mild obstructive disorders, and 2 combined and 14 workers had no disorders in the normal category. The results of this study showed that dust levels had exceededthreshold value, it is known that the highest dust content is in the packing room at 21.7 mg/Nm3 and the lowest is in the loading and unloading room at 17.4 mg/Nm3. The lung function capacity of the workforce shows that 10 workers have lung function disorders in the restrictive category, 6 workers have obstructive, 2 combined and 14 workers have no disorders (normal).