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All Journal Barista : Jurnal Kajian Bahasa dan Pariwisata PUSAKA: Journal of Tourism, Hospitality, Travel and Business Event Journal of Business on Hospitality and Tourism Barista
Desak Gede Chandra Widayanthi
Politeknik Pariwisata Bali
Decision Sciences, Operations Research & Management Education Languange, Linguistic, Communication & Media Public Health Social Sciences Other

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Journal : Barista : Jurnal Kajian Bahasa dan Pariwisata

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Analysis of Training Program in Front Office Department at Aryaduta Bali Hotel Luh Putu Diah Ayu Savitri; I Gusti Agung Gede Witarsana; Desak Gede Chandra Widayanthi; I Wayan Restu Darmawan
Barista : Jurnal Kajian Bahasa dan Pariwisata Vol. 7 No. 2 (2020): Desember
Publisher : Unit Bahasa Sekolah Tinggi Pariwisata Bandung

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Abstract

Training program evaluation is highly necessary and important to improve the business, particularly in the hospitality business. The aim of this research is to analyze the quality of training programs held for employees in the Front Office Department at Aryaduta Bali Hotel based on the Kirkpatrick Model and finding out a possible suggestion for improvement that could be done to enhance the quality of training programs. The data for this study was obtained by distributing an online questionnaire and conducting interviews. To validate the data, testing was done through data triangulation. As a result of this study, there are 2 criteria that show that the training program needs improvements more on how to satisfy the participants and how to more effectively evaluate the program. To improve these aspects, anonymous evaluation to gather detailed and objective input from the participant is suggested to be done.
Analysis on Employee Job Satisfaction at Daluman Villa Sekarini Sekarini; I Ketut Surata; Desak Gede Chandra Widayanthi; I Wayan Restu Darmawan
Barista : Jurnal Kajian Bahasa dan Pariwisata Vol. 7 No. 2 (2020): Desember
Publisher : Unit Bahasa Sekolah Tinggi Pariwisata Bandung

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Abstract

Employee satisfaction level is important to be maintained at the workplace to make them performed well at the workplace. This research focuses on the level of satisfaction at Daluman Villa. The level of employee satisfaction was analyzed using Gruneberg theory as the fundamental theory in constructing this research. The data obtained were collected from the questionnaire distribution and interview. The questionnaire data obtained were tested its validity and reliability using SPSS system and Cronbach’s Alpha. The data obtained were discussed by using descriptive analysis and qualitative analysis. The result from the research is most employees are satisfied with the indicators stated by Gruneberg theory. To Daluman Villa, it could be suggested that they should maintaining the good practices that have been done in order to keep the employees satisfied with their job, thus their performance and productivity would be maintained as well, or even enhanced.
Co-Authors Ayu Aryasih, Putu Desak Putu Candra Dewi I Gusti Agung Gede Witarsana I Ketut Surata I Wayan Restu Darmawan Luh Putu Diah Ayu Savitri Putu Puja, Ida Bagus Sekarini Sekarini Wirata, I Nengah