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PENGARUH PRODUK RESTORAN TERHADAP KEPUASAN PELANGGAN (STUDY WISATA KULINER RESTORAN BUMBU DESA KOTA BANDUNG) Utomo, Bambang Sapto
Jurnal Pariwisata dan Perhotelan Indonesia Vol 11, No 2 (2014): Jurnal Manajemen Resort dan Leisure
Publisher : Manajemen Resort dan Leisure

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/jurel.v11i2.2958

Berdasarkan data dari Badan Pusat StatistikÂ Jawa Barat tahun 2012 tentang Pertumbuhan Jumlah pertumbuhan jumlah restoran di Bandung dari 50,46 % restoran pada tahun 2010, menjadi 8,06 % pada tahun 2012. Hal ini memicu asumsi peneliti telah terjadi penurunan volume penjualan dari lokus yang diteliti , diperoleh data bahwa penjualan produkÂ di Restoran Bumbu Desa Bandung bulan Nov 2010 â€“ Nov 2012 banyak yang tidak memenuhi target.Penelitian ini bertujuan untuk mengetahui pengaruh produk terhadap kepuasan konsumen pada Produk Restoran Bumbu Desa Bandung.Â Metode yang digunakan dalam penelitian ini adalah kuantitatif deskriftif. Dengan menetapkan 2 (dua) variabel, yaituÂ Produk (X) dan Kepuasan Pelanggan (Y).Dengan melihat pada perhitungan koefisien korelasi antara variabel produk terhadap variabel kepuasan pelanggan diketahui bahwa terdapat hubungan yang sangat kuat antara produk terhadap kepuasan pelanggan. Berdasarkan hasil perhitungan koefisien determinasi diketahui bahwa secara bersama-sama faktor produk inti, produk formal dan produk yang ditingkatkan berpengaruh terhadap kepuasan pelanggan sebesar 57,2%.Â Â Sedangkan dari korelasi secara parsial atau individu diketahui bahwa faktor produk inti berpengaruh terhadap kepuasan pelanggan sebesar 14,4% terhadap kepuasan pelanggan, apabila sub variabel produk formal dan produk yang ditingkatkanÂ dianggap konstan. Sedangkan bila yang dianggap konstan adalah produk yang ditingkatkan dan produk inti, maka sub variabel produk formal mempengaruhi sebesar 49,1% terhadap kepuasan pelanggan yang terakhir adalahÂ produk inti sebesar 43,0% terhadap kepuasan pelanggan.Â Kata Kunci: ProdukÂ dan Kepuasan Konsumen

Pengaruh Komunikasi, Motivasi Kerja Dan Kompetensi Terhadap Kepuasan Kerja Serta Implikasinya Pada Kinerja Dosen Pada Perguruan Tinggi Pariwisata Swasta Di Jawa Barat Riyadi, Heru; Utomo, Bambang Sapto; Masatip, Anwari
THE Journal : Tourism and Hospitality Essentials Journal Vol 7, No 2 (2017)
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/thej.v7i2.9014

The background to this research isÂ based upon the phenomenon that is where lectures performances is not optimal so that the students' quality not favorable. As for the main factor, is the despicable performance of lecturer job satisfaction is low. Based on the previous researches, low job satisfaction is often caused by non-optimal of communication, work motivation and competences of lecturers at the private tourism college in west java. This study aims to acknowledge and analyze the impact of communication, work motivation and competences on job satisfaction and its implication on lecturers' performance in West Java private tourism college. This study uses a descriptive and explanatory survey approach. In this study, the samples were 224 lecturers in west java private colleges. The research used path analysis to interpret and explain the data result. The research concludes that there is an influence of the communication on job satisfaction of 3, 6%. Furthermore, the effect of work motivation on job satisfaction was 20, 3% and the effect of competences on job satisfaction were 12, 9%. In overall, the influence of independent variables on the job satisfaction was 70%, while the remaining 30% was from the other factors which were not examined for this research.

Potensi Dark Tourism Pasca Bencana di Kawasan Ekonomi Khusus Tanjung Lesung, Provinsi Banten Kalsum , ER. Ummi; Faisal, Faisal; Arifin, Djauhar; Utomo, Bambang Sapto; Noerdjmal, Daeng
Jurnal Kepariwisataan: Destinasi, Hospitalitas dan Perjalanan Vol. 4 No. 2 (2020)
Publisher : Sekolah Tinggi Pariwisata Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34013/jk.v4i2.55

On December 23, 2018, a tsunami caused by the eruption of Mount Anak Krakatau in the Sunda Strait hit the coastal areas of Banten and Lampung. There were at least 426 people killed and 7,202 injured and 23 people missing due to this incident. One of the areas affected by this disaster is the Special Economic Zone (KEK) of Tanjung Lesung Tourism, which was officially opened in February 2015. With this incident, the Tourism sector in the area needs to be considered starting from the development and post-disaster plans. This research was conducted to be able to map out how the potential of new tourism due to disasters that can be used as a plan to develop tourist attractions in the region. This research was conducted qualitatively by involving various key informants as sources of data needed such as the head of the Local Tourism Office, coastal community leaders affected by the disaster, affected communities, hotel owners around the disaster area. From the results of these data and used as a source of information to be used as a result of research. The results of this study are how a new potential emerges utilizing the areas of the former disaster and the mystery stories of the disaster.

Pengembangan Potensi Desa Wisata Melalui 3A Dan Penerapan CHSE Di Desa Cihanjawar, Kabupaten Purwakarta Dalam Masa Adaptasi Kebiasaan Baru ER. Ummi Kalsum; Djauhar Arifin; Marsianus Raga; Daeng Noerdjamal; Bambang Sapto Utomo
Barista : Jurnal Kajian Bahasa dan Pariwisata Vol. 8 No. 1 (2021): Juni
Publisher : Unit Bahasa Sekolah Tinggi Pariwisata Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar

The Covid-19 pandemic has had a broad impact on the global tourism world since the end of 2019. Data shows that international tourist arrivals declined sharply in the first half of 2020 (-65%) compared to 2019. The strategy has been implemented by various special countries, the Indonesian Ministry of Tourism proclaimed the principle of Adapting to New Habits (AKB) in the Indonesian tourism industry as an integral part of the permit to reopen tourism businesses and destinations. The IMR principles in Indonesian tourism are applied from a strategic and technical perspective as well as from supply chain changes to the needs and demands of the management of tourists. This research was produced to be able to see the readiness of tourist destinations in the region, especially Tourism Villages in dealing with the Covid-19 situation and conditions with several strategies that have been set by the central government starting from CHSE and digitalization for Tourism Villages. This study used a quantitative research method with a description that describes each goal starting from the 3A condition, the Health Protocol, and its digitization. This mapping is very important to determine the direction of the potential development of Cihanjawar Tourism Village as a tourist destination

Potensi Dark Tourism Pasca Bencana di Kawasan Ekonomi Khusus Tanjung Lesung, Provinsi Banten ER. Ummi Kalsum; Faisal Faisal; Djauhar Arifin; Bambang Sapto Utomo; Daeng Noerdjmal
Jurnal Kepariwisataan: Destinasi, Hospitalitas dan Perjalanan Vol. 4 No. 2 (2020)
Publisher : Politeknik Pariwisata NHI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34013/jk.v4i2.55

On December 23, 2018, a tsunami caused by the eruption of Mount Anak Krakatau in the Sunda Strait hit the coastal areas of Banten and Lampung. There were at least 426 people killed and 7,202 injured and 23 people missing due to this incident. One of the areas affected by this disaster is the Special Economic Zone (KEK) of Tanjung Lesung Tourism, which was officially opened in February 2015. With this incident, the Tourism sector in the area needs to be considered starting from the development and post-disaster plans. This research was conducted to be able to map out how the potential of new tourism due to disasters that can be used as a plan to develop tourist attractions in the region. This research was conducted qualitatively by involving various key informants as sources of data needed such as the head of the Local Tourism Office, coastal community leaders affected by the disaster, affected communities, hotel owners around the disaster area. From the results of these data and used as a source of information to be used as a result of research. The results of this study are how a new potential emerges utilizing the areas of the former disaster and the mystery stories of the disaster.

Pengembangan Potensi Desa Wisata Melalui 3A Dan Penerapan CHSE Di Desa Cihanjawar, Kabupaten Purwakarta Dalam Masa Adaptasi Kebiasaan Baru ER. Ummi Kalsum; Djauhar Arifin; Marsianus Raga; Daeng Noerdjamal; Bambang Sapto Utomo
Barista : Jurnal Kajian Bahasa dan Pariwisata Vol. 8 No. 1 (2021): Juni
Publisher : Unit Bahasa, Politeknik Pariwisata NHI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar

The Covid-19 pandemic has had a broad impact on the global tourism world since the end of 2019. Data shows that international tourist arrivals declined sharply in the first half of 2020 (-65%) compared to 2019. The strategy has been implemented by various special countries, the Indonesian Ministry of Tourism proclaimed the principle of Adapting to New Habits (AKB) in the Indonesian tourism industry as an integral part of the permit to reopen tourism businesses and destinations. The IMR principles in Indonesian tourism are applied from a strategic and technical perspective as well as from supply chain changes to the needs and demands of the management of tourists. This research was produced to be able to see the readiness of tourist destinations in the region, especially Tourism Villages in dealing with the Covid-19 situation and conditions with several strategies that have been set by the central government starting from CHSE and digitalization for Tourism Villages. This study used a quantitative research method with a description that describes each goal starting from the 3A condition, the Health Protocol, and its digitization. This mapping is very important to determine the direction of the potential development of Cihanjawar Tourism Village as a tourist destination

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