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All Journal JURNAL PENELITIAN KESMASY Jurnal Pengabdian Masyarakat Putri Hijau
Efrata Sembiring
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Humanities Environmental Science Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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Journal : JURNAL PENELITIAN KESMASY

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HUBUNGAN KUALITAS PELAYANAN DENGAN KEPUASAN PASIEN RAWAT INAP DI RSUD KABANJAHE KABUPATEN KARO TAHUN 2019 Efrata Sembiring; Rifai Siregar; Novrika Silalahi
Jurnal Penelitian Kesmasy Vol 2 No 1 (2019): Jurnal Penelitian Kesmasy
Publisher : Fakultas Kesehatan Masyarakat Institut Kesehatan Deli Husada Delitua

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36656/jpksy.v2i1.773

Abstract

The Relationship between Service Quality and Inpatient Satisfaction at Kabanjahe Hospital Kab. Karo in 2019. Thesis, Department of Public Health, Faculty of Public Health, Deli Husada Deli Tua Health Institute. (Supervised by Ns. Megawati Sinambela, S.Kep.,M.Kes) Background: The hospital is a complete and complex health service center. Hospitals are very close to human life so that wherever they are located, hospitals are almost never empty. According to Article 1 of Law Number 14 of 2009, a hospital is a health service institution that provides complete individual health services that provide inpatient, outpatient and emergency services. This study aims to determine that there is a relationship between service quality and inpatient satisfaction. at Kabanjahe Hospital, Kab. Karo of 2019. Methods: This type of research is using a quantitative research design, so the research uses a cross sectional approach, which is a study to study the dynamics of the correlation between the independent variable and the dependent variable by means of an observation approach or data collection at once (point time approach). .. The sampling technique is accidental sampling, which is done by taking cases or respondents who happen to exist or are available in a place according to the research context. Where the sample in this study were 80 people. Data collection techniques using questionnaire sheets and respondent observation sheets. The data analysis technique used Chi-Square. Results: a significant relationship with the dependent variable, namely patient satisfaction, obtained by respondents who answered quite well as many as 54, the highest among all variables with p = 0.000 and , it was stated that there was a significant relationship between the relationship between health service quality and patient satisfaction at Kabanjahe Hospital Kab. Karo of 2019. Conclusion: This study means that there is a significant relationship between the relationship between the quality of health services and patient satisfaction at Kabanjahe Hospital Kab. Karo of 2019.
HUBUNGAN BEBAN KERJA DENGAN STRES KERJA PERAWAT DI KLINIK TERATAI MEDICAL CENTRE Efrata Sembiring; Viktor Edward Marbun; Rian Fedriko Ginting; Evalina Manurung
Jurnal Penelitian Kesmasy Vol 4 No 1 (2021): Jurnal Penelitian Kesmasy
Publisher : Fakultas Kesehatan Masyarakat Institut Kesehatan Deli Husada Delitua

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36656/jpksy.v4i1.774

Abstract

This study aims to determine the relationship between workload and work stress of nurses at the Teratai Medical Center Clinic. Work load is the ability possessed by individuals to complete a work demand that must be completed at a certain time. Job stress is a reaction to a person's inability to adapt and cope with stressors due to changes experienced. The research design used in this study was an analytical survey with a cross sectional approach. The population in this study were 38 respondents with a sample of 38 respondents with the sampling technique using total sampling. Data collection was carried out by using a workload and work stress questionnaire. Based on the results of the data analysis conducted, it was found that there was a significant relationship between workload and work stress. This can be seen from the results of statistical tests carried out with the Chi-Square test, namely the p value (sig) 0.026 <a = 0.05, this means that the proposed hypothesis has a relationship between workload and work stress. There is a relationship between workload and work stress on nurses at the Teratai Medical Center Clinic.
Co-Authors Evalina Manurung Masria Sianipar Novrika Silalahi Pintata Sembiring Rian Fedriko Ginting Rifai Siregar Sri Sudewi Pratiwi Sitio Viktor Edward Marbun Yunita Syahputri Damanik