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All Journal JURNAL KEBIDANAN KESTRA (JKK) Jurnal Pengmas Kestra (JPK)
Nurjannah Syafitri
Institut Kesehatan Medistra Lubuk Pakam
Health Professions Nursing Public Health

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Evaluation Of BPJS Patient Satisfaction Level With Pharmaceutical Services At Grandmed Lubuk Pakam Hospital Irmayani .; Nurjannah Syafitri
JURNAL KEBIDANAN KESTRA (JKK) Vol. 4 No. 2 (2022): Jurnal Kebidanan Kestra (JKK)
Publisher : Fakultas Kebidanan Institut Kesehatan Medistra Lubuk Pakam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35451/jkk.v4i2.1066

Abstract

Quality health care is the most important thing in the healthcare industry. Quality health services are characterized by a sense of satisfaction felt by patients through health care in accordance with standards and codes of ethics. There are 5 indicators used to measure patient satisfaction including reliability, responsiveness, empathy, confidence and direct evidence. This study aims to evaluate the level of satisfaction of BPJS patients with pharmaceutical services at Grandmed Lubuk Pakam Hospital. The research used quantitative research with a descriptive approach that aims to evaluate BPJS patient satisfaction in pharmaceutical services at Grandmed Lubuk Pakam Hospital. The research was conducted at Garndmed Lubuk Pakam Hospital. The population in this study were all outpatient BPJS patients who received pharmaceutical services at Grandmed Lubuk Pakam Hospital, totaling 122 people with a sample of 34 people who were taken using accidental sampling technique. Data collection uses primary and secondary data. Primary data was obtained through direct interviews with BPJS patients using a formatted questionnaire, while secondary data was obtained from the patient's medical records, then the data were analyzed descriptively and presented in the frequency distribution table. The results showed that on average (73.5%) outpatient BPJS patients were satisfied with pharmaceutical services at Grandmed Lubuk Pakam Hospital in terms of reliability, responsiveness, trust, empathy, and physical evidence. Pharmacists are expected to continue to provide the best service to patients.
EMPOWERMENT OF PHARMACEUTICAL STAFF ON PHARMACEUTICAL SERVICES TO INCREASE PATIENT SATISFACTION Irmayani Irmayani; Sri Melda Bangun; Raisha Octavariny; Nurjannah Syafitri; Luci Riani Br Ginting
JURNAL PENGMAS KESTRA (JPK) Vol. 2 No. 1 (2022): Jurnal Pengmas Kestra (JPK)
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LP2M) Institut Kesehatan Medistra Lubuk Pakam

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (244.088 KB) | DOI: 10.35451/jpk.v2i1.1166

Abstract

The quality of good and quality health services is marked by the provision of excellent, fast, precise and responsive service to customers which has an impact on customer satisfaction with the services provided. The hospital is one of several existing health service centers. There are many parts in the hospital, one of which is the pharmacy installation which is one of several parts in the hospital, which has an important role in addition to other parts. The PKM activity carried out at Grandmed Lubuk Pakam Hospital aims to provide assistance to pharmacy staff on pharmaceutical services to increase patient satisfaction. The methods used are discussion, lecture, simulation and empowerment. The implementation of PKM activities was carried out in March 2022. The participants in this activity were all 34 officers at the pharmacy installation. Evaluation of the activities that have been carried out using the instruments that have been prepared. From the PKM activities that have been carried out, it can be explained that there was an increase in participants' understanding of the material presented by the resource persons by 70.6%. The ability of participants to understand the material presented by the resource person will be an asset for officers in providing excellent service in hospitals, especially in pharmaceutical services which have an impact on patient satisfaction. It is expected that the activity participants are able to apply the strategy of providing excellent, fast, precise and responsive service so that patients feel satisfied with the services provided.
Co-Authors Irmayani Irmayani Luci Riani Br Ginting Raisha Octavariny Sri Melda Bangun