<![CDATA[Patient satisfaction is a benchmark for the success of the performance of health services, this i sseen from the suitability of expectations and reality received by patients in service. MandauGeneral Hospital provides health services for BPJS patients where the results of interviews with20 BPJS inpatients showed that 7 patients (35%) stated that they were not satisfied. Informationfrom Inpatient Services at Mandau General Hospital in 2015-2017 shows that AVLOS datadeclined in 2015 by 5.52 to 3.3 in 2016, BTO data decreased in 2016 by 48.3 to 39 in 2017. Thepurpose of this study was to determine the relationship service quality (Tangibles, Reliability,Responsiveness, Assurance, Empathy and the most related) to the satisfaction of BPJS inpatientsin Mandau General Hospital. The research method is quantitative analytic observational withanalytic cross-sectional study design, nonprobability sampling with purposive sampling methodconducted on 164 inpatients of BPJS Health in Mandau General Hospital from September toDecember 2017 using questionnaires that have been tested. The obtained data were analyzed byunivariate, bivariate and multivariate.Quantitative research results show that the percentage of satisfied reliability is 63.4% (p =0.160), satisfied responsiveness is 73.8% (p = 0.239), satisfied guarantee is 56.7% (p = 0.004),satisfied empathy is 51.8% (p = 0.0001), satisfied physical evidence is 47.6% (p = 0.0001).The conclusion of this study shows that physical evidence is the most related dimension to thesatisfaction of BPJS inpatients in Mandau General Hospital. It is recommended to establish aspecial team from the government or internal team of Mandau General Hospital in monitoringand maintaining hospital facilities and infrastructure, and also hold continuous hospital serviceaccreditation.Keywords: Quality of Service, Patient Satisfaction, Health BPJS]]>
