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All Journal SEISENSE Journal of Management
Agatha Christy Avega Dumatri
Universitas Negeri Surabaya, Indonesia
Economics, Econometrics & Finance Social Sciences

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Behind Covid-19: Panic Buying, Service Convenience in Modern Market Indonesia Nourissa Dinda Syachadi; Agatha Christy Avega Dumatri; Muhammad Fajar Wahyudi Rahman; Hujjatullah Fazlurrahman
SEISENSE Journal of Management Vol. 4 No. 2 (2021): SEISENSE Journal of Management
Publisher : SEISENSE (PRIVATE) LIMITED

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33215/sjom.v4i2.584

Abstract

Purpose- This study aims to analyze the effect of panic buying and service convenience on consumer purchasing decisions in modern markets such as mini markets, supermarkets, and hypermarkets in Surabaya. Design/Methodology- This research makes use of a quantitative approach. The object of this research is consumers who shop at grocery stores during the Covid-19 pandemic between March and June 2020 in the city of Surabaya, East Java, Indonesia. Within this research, 84 respondents were used as the sample. The process of collecting the data was conducted through online-based questionnaires. Multiple linear regression analysis with the help of SPSS 23.0 software was used to analyze the research. Findings- The researchers concluded that all existing hypotheses both H1 and H2, were valid. It also showed a significant positive relationship between panic buying, service convenience, and consumer purchasing decision behavior. Practical Implications- Furthermore, the results stated that the modern market must understand the community's conditions and keep up with the latest situation surrounding customers’ needs.
Co-Authors Hujjatullah Fazlurrahman Muhammad Fajar Wahyudi Rahman Nourissa Dinda Syachadi