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All Journal Collaborative Medical Journal (CMJ) Al-Tamimi Kesmas: Jurnal Ilmu Kesehatan Masyarakat (Journal of Public Health Sciences)
Reno Renaldi
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Health Professions Immunology & microbiology Medicine & Pharmacology Neuroscience Public Health

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MUTU PELAYANAN KESEHATAN TERHADAP KEPUASAN PASIEN DI POLI UMUM PUSKESMAS SIAK HULU II KABUPATEN KAMPAR, 2017 Muhammad Dedi Widodo; Reno Renaldi
Collaborative Medical Journal Vol 1 No 2 (2018): Mei
Publisher : LPPM Universitas Abdurrab

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Abstract

Kepuasan pasien adalah suatu tingkat perasaan pasien yang timbul sebagai akibat dari kinerja layanan kesehatan yang diperolehnya setelah pasien membandingkannya dengan apa yang diharapkannya. Berdasarkan survei awal menurut pasien pelayanan di Poli Umum Puskesmas Siak Hulu II cukup baik, namun belum merasa puas secara keseluruhan, kurangnya dari segi sarana dan prasarana serta kecepatan dalam memberikan pelayanan. Tujuan penelitian ini adalah untuk menganalisis mutu pelayanan terhadap kepuasan pasien yang berhubungan dengan Bukti Langsung, Kehandalan dan Daya Tanggap. Penelitian ini merupakan penelitian kualitatif yang bersifat deskriptif untuk mendapatkan informasi dengan metode wawancara dan observasi lapangan dimana penelitian ini dilakukan di Puskesmas Siak Hulu II pada bulan Mei - Juni 2017. Subjek penelitian ini berjumlah 6 informan 1 diantaranya kepala Puskesmas dan 5 pasien Poli Umum. Variabel dalam penelitian ini yaitu Bukti Fisik, Kehandalan dan DayaTanggap. Hasil penelitian menunjukkan dari 3 variabel 2 diantaranya masih belum sesuai dengan keinginan pasien, dilihat dari bukti fisik, masih kurangnya sarana dan prasarana seperti kursi tunggu, tv, pojok baca dan alat-alat kesehatan, dilihat dari kehandalan petugas kesehatan terkadang tidak berada ditempat sehingga pasien harus menunggu untuk pemeriksaan. Sebaiknya pihak Puskesmas member sanksi kepada petugas kesehatan yang tidak disiplin dan melengkapi sarana dan prasarana yang masih kurang di Poli Umum Puskesmas Siak Hulu II.
HUBUNGAN GAYA KEPEMIMPINAN TERHADAP MOTIVASI KARYAWAN DI UPTD PUSKESMAS SIAK HULU II KECAMATAN SIAK HULU KABUPATEN KAMPAR TAHUN 2018 reno renaldi; Hastuti Marlina; Nila Puspita Sari
Al Tamimi Kesmas: Jurnal Ilmu Kesehatan Masyarakat (Journal of Public Health Sciences) Vol 8 No 1 (2019): Al-Tamimi Kesmas : Jurnal Ilmu Kesehatan Masyarakat (Journal of Public Health Sci
Publisher : STIKes Al-Insyirah Pekanbaru

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Abstract

Leadership is an activity to influence the behavior the other people, that is individuals and groups towards achievement the goal in leadership activities, it is necessary to think about leadership style, leadership style is a behavior norm which is used by someone when the person tries to influence the behavior of the others people. During his leadership there were still employees who complained about what was he done as the head of Health Center such as still be there of task which conducted by officers who were not in accordance with the field of competence they had and also there were still employees who arrived not on time and go back home early. This research purpose is to knowing the coorrelation of directive leadership, supportive, achievement, and participatory styles toward employees motivation in Siak Hulu II Health Center. This research method is a quantitative research with cross sectional design. This research was conducted in Siak Hulu II Health Center in July. The population of this research were all employees in Health Center with total of 63 respondents and using total sampling techniques. Data collecting are using questionnaire. Data analysis is using univariate and bivariate analysis and chi-squere test with a 95% confidence level. This research results indicate there is correlation among directive leadership style (p value = <0.001), supportive (p value = 0.001), achievement (p value = 0.047) and participative (p value = <0.001) toward motivation of employees in Siak Hulu Health Center II. So it can be concluded that all leadership style variables are related to employee motivation in Siak Hulu Health Center II. It is suggested to the head of Health Center to impose sanctions on employees who arrive late and give awards to employees who have the ability to do a job in accordance with procedures and schedules.
Co-Authors Marlina, Hastuti Muhammad Dedi Widodo NILA PUSPITA SARI