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Kusman Yuhana
FIA Universitas Subang
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Pengaruh Budaya Organisasi Terhadap Kualitas Pelayanan Publik di Kecamatan Kalijati Kabupaten Subang Tony Pathony; Kusman Yuhana
The World of Public Administration Journal Volume 2 Issue 2 Desember 2020
Publisher : Fakultas Ilmu Administrasi Universitas Subang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37950/wpaj.v2i2.924

Abstract

Kualitas pelayanan disuatu organisasi publik berkaitan erat dengan Budaya organisasi. Fakta bahwa isu pelayanan publik di kecamatan masih banyak menunjukan kualitas masih rendah, dari tahun 2018-2019 pengaduan masyarakat ke kecamatan meningkat. Tujuan penulis ini melakukan penelitian ini adalah untuk mengetahui bagaimana Pengaruh Budaya Organisasi terhadap Kualitas Pelayanan Publik di Kecamatan Kalijati Kabupaten Subang. Permasalahan tersebut diakibatkan oleh adanya keluhan masyarakat kalijati yang dari 2 tahun terakhir malah semakin bertambah, dikarenakan pelayanan publik yang diberikan pegawai kecamatan tidak bagus dan tidak cepat.  Adapun metode penelitian yang digunakan oleh penulis dengan menggunakan metode deskriptif dengan pendekatan kuantitatif. Adapun sumber data yang digunakan adalah data-data primer dan skunder dari kantor kecamatan kalijati, serta data dari pegawai kecamatan dan masyarakat kalijati yang bersangkutan. Data akan dianalisa dengan metode deskriptif analisis. Analisis data dilakukan dengan metode analisis statistik deskriptif, uji validitas, uji reliabilitas, analisi regresi linear sederhana, uji signifikan dan uji koefisen determinasi. Berdasarkakn analisis data yang dilakukan, diperoleh kesimpulan bahwa Budaya Organisasi di Kecamatan Kalijati menunjukkan hasil 43,28, yang dimana menurut garis kontinum termasuk kedalam kategori baik dan Kualitas Pelayanan Publik di Kecamatan Kalijati menunjukkan hasil 50,66, yang dimana menurut garis kontinum termasuk kedalam kategori cukup baik. Ada pengaruh budaya organisasi terhadap kualitas pelayanan publik di Kantor Kecamatan, hasilnya diperoleh dari nilai signifikansi lebih dari 0,05, nilai signifikansi sebesar 4,847. Budaya Organisasi memberikan pengaruh sebesar 66,0% terhadap Kualitas Pelayanan Publik di Kantor Kecamatan.   Service quality in a public organization is closely related to organizational culture. The fact that there are still many public service issues in the sub-district shows that the quality is still low, from 2018-2019 public complaints to the sub-districts increased. The purpose of this writer doing this research is to find out how the influence of organizational culture on the quality of public services in Kalijati District, Subang Regency. This problem was caused by complaints from the Kalijati community, which in the last 2 years had even increased, because the public services provided by sub-district employees were not good and not fast. The research method used by the author uses descriptive methods with a quantitative approach. The data sources used are primary and secondary data from the Kalijati sub-district office, as well as data from district employees and the concerned Kalijati community. The data will be analyzed using descriptive analysis method. Data analysis was performed using descriptive statistical analysis method, validity test, reliability test, simple linear regression analysis, significant test and determination coefficient test. Based on the data analysis carried out, it is concluded that the Organizational Culture in Kalijati District shows the results of 43.28, which according to the continuum line is in the good category and the Quality of Public Services in Kalijati District shows the results of 50.66, which according to the continuum line is included in the category pretty good. There is an influence of organizational culture on the quality of public services in the District Office, the results are obtained from a significance value of more than 0.05, a significance value of 4.847. Organizational Culture has an influence of 66.0% on the Quality of Public Services in the District Office.
EFEKTIVITAS PROGRAM PEMBERDAYAAN NELAYAN PADA DINAS PERIKANAN KABUPATEN SUBANG (STUDI KASUS DI KECAMATAN BLANAKAN) Tony Pathony; Kusman Yuhana; Iwan Henri Kusnadi
The World of Business Administration Journal Volume 2 Issue 1 Juni 2020
Publisher : Fakultas Ilmu Administrasi Universitas Subang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37950/wbaj.v2i1.914

Abstract

Penelitian Efektivitas Program Pemberdayaan Nelayan bertujuan untuk mengetahui bagaimana efektivitas program Pemberdayaan Nelayan pada Dinas Perikanan Kabupaten Subang. Lokasi yang dijadikan objek penelitian yaitu Program Pemberdayaan Nelayan di Kecamatan Blanakan Kabupaten Subang. Penelitian ini membahas tentang hal-hal yang berkaitan dengan efektivitas Program Pemberdayaan Nelayan dalam menjalankan program untuk meningkatkan kesejahteraan nelayan. Dalam penelitian ini penulis menggunakan metode penelitian deskriptif kualitatif melalui observasi dan wawancara, studi kepustakaan dan dokumentasi. Metode pengumpulan data diperoleh langsung dan dokumen diperoleh dalam bentuk pertauran-peraturan sedangkan pengolahan data dengan menganalisis hasil wawancara dan observasi. Hasil penelitian menunjukan bahwa efektivitas program Pemberdayaan Nelayan pada Dinas Perikanan Kabupaten Subang belum efektif sesuai dengan teori pengukuran efektivitas program menurut Sutrisno. Hal ini dapat dilihat dari kurangnya kesadaran para nelayan akan pentingnya program pemberdayaan nelayan serta masih terdapat Nelayan yang tidak memahami hak dan kewajibannya, belum semua nelayan mendapatkan bantuan dari pemerintah dan sosialisasi yang dilakukan pemerintah belum maksimal. Research on the effectiveness of the fishermen empowerment Programs aims to find out how the effectiveness of the fishermen empowerment program in Subang district fisheries service. The location that was made the object of research was the fishermen empowerment program in Blanakan Subang district, subang Regency. This research discusses matters relating to the effectiveness of fishermen empowerment programs in carrying out programs to improve the welfare of fishermen. In this study the authors used descriptive qualitative research methods through observation an interviews, literature study and documentation. Data collection methods are obtained directly and documents are obtained in the form of regulations while managing data by analyzing the results of interview and observations. The results showed that the effectiveness of the fishermen empowerment program in Subang district fisheries service was not yet effective based on the theory of program effectiveness measurement according to Sutrisno. This can be seen from the lack of awareness of fishermen about the importance of fishermen empowerment programs, there are still fishermen who do not understand their rights and obligation and not all fishermen get help from the government and the government socialization has not been maximized.
Kinerja Pegawai Penyaluran Kredit Pensiunan Pada Bank Saudara Kantor Cabang Pembantu Subang Reza Ronaldo; Kusman Yuhana; Ade Suparman
The World of Business Administration Journal Volume 2 Issue 2 Desember 2020
Publisher : Fakultas Ilmu Administrasi Universitas Subang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37950/wbaj.v2i2.939

Abstract

Kinerja pegawai Bank Saudara Cabang Subang dalam penyaluran kredit pensiun merupakan kemampuan Bank Saudara Cabang Subang termasuk didalamnya kinerja pimpinan, kinerja pegawai dan staf-stafnya dalam menjalankan fungsi dan tugas dalam mencapai tujuan yang ingin dicapai sesuai dengan visi, misi, tujuan dan sasarannya. Kredit pensiun/pembiayaan yang diberikan oleh perbankan kepada nasabah yang fleksibel tapi belum maksimum. Penelitian dilakukan untuk mengetahui bagaimana kinerja pegawai dalam penyaluran Kredit pension pada Bank saudara Cabang Subang. Penelitian dilakukan di wilayah kerja Bank Saudara Cabang Subang dengan menggunakan pendekatan penelitian kualitatif. Penentuan informan melalui teknik Purposive Sampling yaitu jenis sampel yang pemilihannya didasarkan atas kriteria tujuan dan manfaatnya. Serta yang dijadikan informan adalah Kepala cabang !masyarakat. Teknik pengumpulan data meliputi wawancara mendalam dan observasi. Validitas data dengan menggunakan Triangulasi Data. Teknis analisi data meliputi reduksi data,penyajian dan penarikan kesimpulan. Berdasarkan penelitian, diperoleh hasil bahwa kinerja pegawai dalam penyaluran kredit pensiun Bank saudara cabang Subang diukur menggunakan indikator yaitu produktivitas, kualitas layanan, responsivitas, responsibilitas dan akuntabilitas. Dan indikator tersebut responsivitas yang masih perlu ditingkatkan karena masyarakat masih merasa respon yang diberikan kepada masyarakat masih dirasa kurang optimal. The purpose of this research is to conduct research to determine the effect of retirement lending fund in the Bank Saudara Branch Subang that service quality on customer satisfaction is low. Because of that problems the writer is curios to study that problem by this research, authors use qualititative methods to approach explanation. Bank Saudara employee performance Branch Subang retired in lending is the Bank's ability Saudara Branch Subang including performance management, employee performance and its staff in carrying out the functions and tasks in achieving the objectives to be achieved in accordance with the vision, mission, goals and objectives. Pension credit / financing granted by banks to customers flexible but not the maximum. The study was conducted to determine how the employee's performance in the distribution of pension Credit Bank Saudara Branch Subang. Research carried out in the region of the branch corm using qualitative research approaches. Determination of informants through purposive sampling technique that is the type of samples whose election is based on objective criteria and benefits. As well as being used as informants is the Head of the branch! Community. Data collection techniques include in-depth interviews and observation. The validity of the data using Data Triangulation. Technical analysis of the data include data reduction, presentation and conclusion. Based on research, the result that the performance of employees in the Bank's Saudara pension lending branch Subang measured using indicators such as productivity, quality of service, responsiveness, responsibility and accountability. And the responsiveness of the indicators that still need to be improved because people still feel the response given to the community is still considered less than optimal.
Co-Authors Iwan Henri Kusnadi Reza Ronaldo Suparman, Ade Tony Pathony