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STRATEGI PENINGKATAN KUALITAS PELAYANAN BERBASIS SWOT PADA KANTOR PELAYANAN PAJAK PRATAMA SEMARANG CANDISARI Aslichatul Jannah; Agus Suratno; Endang Sulistiyani
JOBS (Jurnal Of Business Studies) Vol 3, No 2 (2017): Desember 2017
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32497/jobs.v3i2.1482

Abstract

Service quality is very important for a company. In the process of improving the service quality, Pratama Semarang Candisari Tax Office requires strategy. The objective of this study is to define the appropriate strategy to  improve  service  quality of Pratama Semarang Candisari Tax Office by applying SWOT analysis. Pratama Semarang Candisari Tax Office, a public service agency  under  the Ministry of Finance is in charge of serving the community in extending taxation liabilities. The population used is the taxpayers and employees of the Pratama Semarang Candisari Tax Office, while the sample used is 100 taxpayers and 36 employees of service parts and Account Representative of Pratama Semarang Candisari Tax Office. The collection of data was done by  observation, questionnaires, interviews, and literature, while the sampling technique used is incidental sampling for taxpayers and purposive sampling for employees of the Pratama Semarang Candisari Tax Office. The results show that Pratama Semarang Candisari Tax Office in the position of the quadrant 1, it is shown on  the  coordinates of the x = 0.30 and y = 0.71. It means that the company is suggested to employ strategy of concentration. It may also use the Strengths Opportunities Strategy, Weaknesses Opportunities Strategy, Strength Threats Strategy and Weaknesses ThreatsStrategy.
THE INFLUENCE OF JOB SATISFACTION AND MOTIVATION ON EMPLOYEES PERFORMANCE AT PT CHAKRA NAGA FURNITURE JEPARA Rima Dian Safitri; Agus Suratno; EndangSulistiyani Sulistiyani
JOBS (Jurnal Of Business Studies) Vol 4, No 1 (2018): Oktober 2018
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32497/jobs.v4i1.1488

Abstract

This research aimed to analyze the influence of job satisfaction and motivation on employees performance at PT Chakra Naga Furniture Jepara. The method used for data collections was questionnaire using semantic differential scale. Using cencus sampling method, the sample of this research was all the employee of PT Chakra Naga Furniture Jepara a total 50 persons. The technique of analysis used in this research was multiple linear regression analysis. The analytical method used in this research were validity test and reliability test, classic assumption test, multiple linear regression, t-test, F-test and coefficient determination. The result of multiple linear regression could be shown by the regression equation Y=14,09 + 0,292X1 + 0,236X2. The results of this research indicate that partial and simultaneous, variable job satisfaction and motivation had positive influence and significant impact on employees performance. Coefficient of determination in this research was 0.718, which meant that 71.8% of employees performance could be influenced by job satisfaction and motivation, while the rest of 28.2% was explained by the other variables which were not observed.
PENGARUH HARGA PRODUK DAN KURS TERHADAP VOLUME EKSPOR PRODUK MAN POLO SHIRT DI PT APPAREL ONE INDONESIA Artdiana Evelyn PaskaSugeti; Sandi Supaya; Agus Suratno
JOBS (Jurnal Of Business Studies) Vol 3, No 2 (2017): Desember 2017
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32497/jobs.v3i2.1480

Abstract

The aim of this study is to explain the influence of product prices and the exchange rate to the exports volume of Man Polo Shirt product both simultaneously and partially. The study utilized the secondary data from PT. Apparel One Indonesia and from Bank Indonesia. The analysis uses the multiple of linier regression statistic. According to data analysis report, it shows that product prices of Man Polo influence negative significantly to the Man Polo Shirt product’s export volume. Nevertheless, the exchange rate influence positif significantly to the Man Polo Shirt product’s export volume. The other result it shows that the product prices of Man Polo Shirt and the exchange rate simultaneously influence to the export volume of Man Polo Shirt product significantly. Suggestion to increase the exports volume of Man Polo Shirt product, PT. Apparel One Indonesia needs to pay more attention to product prices that they offer for importers because the export price is the most dominant influential variable in this study
Co-Authors Artdiana Evelyn PaskaSugeti Aslichatul Jannah Endang Sulistiyani EndangSulistiyani Sulistiyani Rima Dian Safitri Sandi Supaya