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All Journal Journal of Economic, Bussines and Accounting (COSTING) AFEBI Management and Business Review
Arviansyah Arviansyah
Universitas Indonesia
Economics, Econometrics & Finance

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Hospital Location Selection Targeting Indonesian NHI Patients for a Sustainable Business Arviansyah Arviansyah; Ireneus Ezra Tjitradi
AFEBI Management and Business Review Vol 6, No 1 (2021)
Publisher : Asosiasi Fakultas Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47312/ambr.v6i1.416

Abstract

Finding an optimal location is a strategic decision, and an error of location judgment causes problems in the process and directly affects cost and profitability. Currently, Indonesian National Health Insurance (BPJS) program has high coverage growth in Indonesia; however, building hospitals targeting BPJS patients have faced some challenges and may lead to an unprofitable business. Therefore, location selection is a crucial aspect of a hospital’s operation, highly relates to profitability, and impacts business performance. Moreover, being profitable is not enough for businesses to survive in the long run; they have to be sustainable. The purpose of this study is to develop a reference for a location selection for healthcare management when building hospitals targeting BPJS patients. This paper utilizes the EGSEE framework for a sustainable business to evaluate comprehensive hospital location selection sub-factors. The study employs a systematic literature review and a modified Delphi method to examine the experts’ judgment. Finally, the Analytic Hierarchy Process is applied to develop the evaluation method. The result, social factor has the highest priority with a total weight of 42%, followed by economic factor (38%), and environment factor (20%). Besides hospital targeting BPJS patients have a sustainable business by being social, hospitals also contribute to increase the welfare of people living near the facility.
Hospital Location Selection Targeting Indonesian NHI Patients for a Sustainable Business Arviansyah Arviansyah; Ireneus Ezra Tjitradi
AFEBI Management and Business Review Vol. 6 No. 1 (2021): June
Publisher : Asosiasi Fakultas Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47312/ambr.v6i1.416

Abstract

Finding an optimal location is a strategic decision, and an error of location judgment causes problems in the process and directly affects cost and profitability. Currently, Indonesian National Health Insurance (BPJS) program has high coverage growth in Indonesia; however, building hospitals targeting BPJS patients have faced some challenges and may lead to an unprofitable business. Therefore, location selection is a crucial aspect of a hospital’s operation, highly relates to profitability, and impacts business performance. Moreover, being profitable is not enough for businesses to survive in the long run; they have to be sustainable. The purpose of this study is to develop a reference for a location selection for healthcare management when building hospitals targeting BPJS patients. This paper utilizes the EGSEE framework for a sustainable business to evaluate comprehensive hospital location selection sub-factors. The study employs a systematic literature review and a modified Delphi method to examine the experts’ judgment. Finally, the Analytic Hierarchy Process is applied to develop the evaluation method. The result, social factor has the highest priority with a total weight of 42%, followed by economic factor (38%), and environment factor (20%). Besides hospital targeting BPJS patients have a sustainable business by being social, hospitals also contribute to increase the welfare of people living near the facility.
Bagaimana Loyalitas Pengguna Insurtech Terbentuk Melalui Pengalaman Pelanggan Vania Rachma Putri; Arviansyah Arviansyah
Journal of Economic, Bussines and Accounting (COSTING) Vol 7 No 3 (2024): Journal of Economic, Bussines and Accounting (COSTING)
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/costing.v7i4.7250

Abstract

Digital Application Insurance is emerging as a significant corporate customer-facing application, potentially increasing customer service efficiency while reducing costs. However, little work has attempted to assess the quality of the services they provide to consumers. This study applies e-service service quality & e-recovery service quality with digital applications to predict user experience, satisfaction and loyalty towards digital applications. This research was planned to use a quantitative approach, with data obtained from two primary sources, where the sample for this research proposal was a minimum of two hundred respondents using a questionnaire. The structural equation modeling method was carried out to test the research hypothesis. The hypothesis will show that the e-quality service and recovery service factors have a positive effect on customer loyalty. It is hoped that this study can contribute to digital applications in developing their services by examining the impact of efficiency, provision, security, availability and synchronization, responsiveness, contact. This research highlights new concepts regarding digital e-service and e-recovery service applications. Previous research used customer service chatbots components that measured efficiency, fulfillment, security, availability and compensation, responsiveness, contact. So, this research is to provide valuable insights to insurance management and marketers to develop better services. Keywords: Electronic service quality, E-recovery service quality, customer satisfaction, customer experience, customer loyalty.
Co-Authors Ireneus Ezra Tjitradi Vania Rachma Putri