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PENGARUH KEPUASAN KERJA TERHADAP KUALITAS LAYANAN DENGAN KOMITMEN ORGANISASIONAL SEBAGAI VARIABEL MEDIASI PADA SOPIR PT. LOMBOK TAKSI Eko Setia Budi; Surati Surati; Sri Wahyulina
JMM UNRAM - MASTER OF MANAGEMENT JOURNAL Vol. 8 No. 2 (2019): JMM Juni 2019
Publisher : Master of Management, Mataram University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (307.205 KB) | DOI: 10.29303/jmm.v8i2.439

Abstract

The growth of online taxi service recently becomes the threats for PT Lombok Taksi to still survive against the competition in the business this research is aimed at analyzing the significant effect of work satisfaction on the service quality of drivers of PT Lombok Taksi, at analyzing the significant effect of work satisfaction on organizational commitment, at analyzing the significant effect of organizational commitment on service quality of drivers PT Lombok Taksi. This research is associative-causal the population is all 532 drivers of  Lombok Taksi from which 84 samples (rounded to 100) were selected as respondents by applying the Slovin formula. The samples were selected through propotional random sampling technique. The hypothesis test was conducted using path analysis using SPSS program version 16.00 for windows.Keywords : work satisfaction, organizational commitment, service quality.
ANALISIS PENGARUH BUDAYA ORGANISASIONAL DAN KEPUASAN KERJA TERHADAP KOMITMEN ORGANISASIONAL DAN KINERJA BIDAN PADA RSUD KOTA MATARAM Baiq Sukmawati; Lalu Suparman; Surati Surati
JMM UNRAM - MASTER OF MANAGEMENT JOURNAL Vol. 8 No. 3 (2019): JMM September 2019
Publisher : Master of Management, Mataram University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (358.758 KB) | DOI: 10.29303/jmm.v8i3.449

Abstract

This study examined the influence of organizational culture and job satisfaction on organizational commitment and performance of midwives in the Mataram City Public Hospital. Specifically the purpose of this study was to determine the significance of the influence of organizational culture, job satisfaction and organizational commitment on the performance of midwives, to know the significance of organizational culture and job satisfaction on organizational commitment, and to know the mediating role of variable organizational commitment in midwives in Mataram City Hospital. The study population was 72 midwives in charge of the RSUD Kota Mataram. This study uses structural equation model analysis (SEM analysis) with smartPLS applications. The results showed that organizational culture and organizational commitment had a significant positive effect on the performance of midwives, while job satisfaction did not significantly affect performance. Organizational culture and job satisfaction have a significant positive effect on organizational commitment. For the influence of mediation on organizational commitment, there is a full mediating role in the influence of job satisfaction on midwife performance, while the influence of organizational culture on the performance of midwives is found to have a partial mediation effect.Keywords:Organizational Culture, Job Satisfaction, Organizational Commitment, Midwife Performance.
PENGARUH KECERDASAN SPIRITUAL DAN KOMITMEN ORGANISASIONALTERHADAPORGANIZATIONAL CITIZENSHIP BEHAVIORMELALUI KEPUASAN KERJA SEBAGAI VARIABEL INTERVENING Baiq Ayu Ningsih; Surati Surati; Siti Nurmayanti
JMM UNRAM - MASTER OF MANAGEMENT JOURNAL Vol. 8 No. 3 (2019): JMM September 2019
Publisher : Master of Management, Mataram University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (432.033 KB) | DOI: 10.29303/jmm.v8i3.450

Abstract

This study examined the effect of spiritual intelligence and organizational commitment on job satisfaction and OCB on Non-PNS Leading Sector Assistant III East Lombok Regency employees. Specifically the purpose of this study was to determine the significance of the influence of spiritual intelligence, organizational commitment and job satisfaction on OCB, determine the significance of the influence of spiritual intelligence and organizational commitment on job satisfaction, and find out the mediating role of the variable job satisfaction. The population of this study were all Non-PNS employees who served in the Leading Sector Assistant III of East Lombok Regency as many as 98 respondents. This study uses structural equation model analysis (SEM analysis) with smartPLS applications. The results showed that spiritual intelligence and organizational commitment had a significant positive effect on job satisfaction, job satisfaction had a significant effect on OCB, while spiritual intelligence and organizational commitment did not significantly influence OCB. For the mediating effect of job satisfaction, there is a full mediation role in the significant influence of organizational commitment on OCB, whereas the influence of spiritual intelligence on OCB has not found a significant mediating effect of the variable job satisfaction.Keywords:Spiritual Intelligence, Organizational Commitment, Job Satisfaction, OCB.
PENGARUH GAYA KEPEMIMPINAN TRANSFORMASIONAL DAN IKLIM ORGANISASI TERHADAP EMPLOYEE ENGAGEMENT SERTA DAMPAKNYA TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR Lalu Jagat Firman Hadinata; Surati Surati; Lalu Suparman
JMM UNRAM - MASTER OF MANAGEMENT JOURNAL Vol. 8 No. 4 (2019): JMM November 2019
Publisher : Master of Management, Mataram University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (801.844 KB) | DOI: 10.29303/jmm.v8i4.476

Abstract

This study examines the effect of transformational leadership style and organizational climate on employee engagement and OCB on NTB Provincial Secretariat staff. Specifically the purpose of this study was to determine the significance of the influence of transformational leadership style, organizational climate and employee engagement on employee OCB, find out the significance of the influence of transformational leadership style and organizational climate on employee engagement, as well as knowing the mediating role of employee engagement variables in Provincial Regional Secretariat employees NTB. The population of this study was all employees who served in the NTB Provincial Secretariat were 378 respondents. There were 237 questionnaires that were received back or the questionnaire return rate was very high because it reached 62.70 percent, then the data collected was further analyzed. This research uses structural equation modeling (SEM analysis) with AMOS applications. The results showed that transformational leadership style and employee engagement had a significant positive effect on OCB, while organizational climate did not significantly influence OCB. Transformational leadership style and organizational climate have a significant positive effect on employee engagement. For the mediation effect of employee engagement, there is a full mediating role in the influence of transformational leadership styles and organizational climate on OCB.Keywords :Transformational Leadership Style, Organizational Climate, Employee Engagement, OCB.
KAJIAN DAMPAK KEPEMIMPINAN DAN BUDAYA ORGANISASI TERHADAP KNOWLEDGE SHARING DI PERUSAHAAN DAERAH AIR MINUM PULAU LOMBOK Hermanto Hermanto; Agusdin Agusdin; Surati Surati; Ni Ketut Surasni
JMM UNRAM - MASTER OF MANAGEMENT JOURNAL Vol. 9 No. 2 (2020): JMM Juni 2020
Publisher : Master of Management, Mataram University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (643.21 KB) | DOI: 10.29303/jmm.v9i2.548

Abstract

Tujuan penelitian  ini adalah menguji dan menjelaskan pengaruh langsung kepemimpinan dan budaya organisasi terhadap knowledge sharing yang secara teori bisa berpengaruh di PDAM se-Pulau Lombok. Penelitian ini menggunakan pendekatan kuantitatif dan pengumpulan data dengan metode survey dengan metode analisis data yang digunakan adalah partial least square.Hasil penelitian menunjukkan bahwa kepemimpinan dan budaya organisasi memiliki pengaruh langsung positif dan signifikan terhadap proses knowledge sharing berdasarkan indikator socialization, externalization, combination dan internalization.Keterbatasan penelitian ini terletak pada ruang yang terbatas hanya di lingkungan PDAM Pulau Lombok yang terdiri dari 4 PDAM sehingga diperlukan kajian yang lebih luas untuk memperkuat hasil penelitian. Selain itu perlu dipertimbangkan menggunakan variabel lain sebagai enabler dari knowledge sharing. Kata kunci :    Kepemimpinan, Budaya Organisasi, Knowledge Sharing, Partial Least Square, Kinerja Organisasi
Co-Authors Agusdin Agusdin Baiq Ayu Ningsih Baiq Sukmawati Eko Setia Budi Hermanto Hermanto Lalu Jagat Firman Hadinata Lalu Suparman Ni Ketut Surasni Siti Nurmayanti Sri Wahyulina