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All Journal Kharisma Tech
Husni Angriani
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Computer Science & IT Engineering

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Analisis Kepuasan Pengguna Di Kota Makassar Terhadap Kualitas Website MyLPGO Menggunakan Metode Webqual 4.0 Devi Chungiarto; Moh. Sofyan S. Thayf; Husni Angriani
KHARISMA Tech Vol 16 No 2 (2021): Jurnal KHARISMA Tech
Publisher : STMIK KHARISMA Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (238.612 KB) | DOI: 10.55645/kharismatech.v16i2.121

Abstract

LPGO is an online shopping for liquefied natural gas in Makassar but the information provided by the application to users was still minimal. With the establishment of MyLPGO website, it can help users to know about the application better, because the website provides information about partners LPGO, how to application use, help centers, etc. However this website is still in a new category in society, so research is needed to analyze user satisfaction in Makassar about website that has been presented. The webqual 4.0 method develop by Stuart Barners dan Richard Vidgen can be used to measure user satisfaction with three main variables studied, namely usability quality, information quality, service interaction quality. Based on the results of data collection using a questionnaire with 83 repondents and testing data with multiple linear regression using SPSS 25, the result show that information quality and service interaction quality have a positive effect on user satisfaction but usability quality does not have a positive effect on user satisfaction. So that the developers need to apperance of the website that was presented to make it look more professional dan activities on the website can be futher improved. This research focuses on the quality of the MyLPGO website peceived by users anda what thing developers need to consider to increase user satisfaction.
IMPLEMENTASI SOFTWARE TESTING DALAM QUALITY ASSURANCE PADA LEARNING MANAGEMENT SYSTEM WEBSITE CLASSES Vanny Hosal; Husni Angriani; Ahyar Muawwal
KHARISMA Tech Vol 16 No 2 (2021): Jurnal KHARISMA Tech
Publisher : STMIK KHARISMA Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (689.965 KB) | DOI: 10.55645/kharismatech.v16i2.138

Abstract

Classes adalah aplikasi layanan digital yang berbasis pada Learning Management System. Classes merupakan layanan pemantauan proses belajar oleh guru ke peserta didik yang berbasis website. Namun mengingat belum dilakukan penilaian kualitas pada website Classes, maka perlu dilakukan penilaian kualitas melalui quality assurance pada website Classes. Adapun masalah lain yang terjadi yaitu waktu performance yang dibutuhkan ketika ingin menggunakan website Classes dan ketahanan website Classes pada beban tertentu. Oleh karena itu penulis mengangkat penelitian quality assurance yang secara khusus mengenai performance testing. Performance testing yaitu pengujian yang mencakup kecepatan, waktu respons, stabilitas, keandalan, skalabilitas, dan penggunaan suatu perangkat lunak ketika dibawah tekanan beban kerja tertentu. Dengan dilakukan pengujian, penulis dapat mengetahui batas kemampuan website Classes dari beban dan tingkat stress sehingga dapat menarik kesimpulan dan memberikan saran perbaikan untuk kedepannya. Penelitian ini menggunakan 6 tools online yaitu GTMetrix, WebPage Test, Pingdom, PageSpeed Insight, Google Test My Site, dan K6. Setelah dilakukan pengujian performance, pada salah satu halaman website Classes yaitu halaman login memiliki rata-rata waktu speed index 1.4 detik. Dilakukan uji coba stress test dan load testing menggunakan tool K6 dapat dikatakan aplikasi dapat berjalan baik dengan maksimal 50 user dengan jumlah request di bawah 11.852.
ANALISIS PELANGGAN SMART CATERING MENGGUNAKAN METODE NET PROMOTER SCORE Moch Rafly Wisnu Wardana; Husni Angriani; Ahyar Muawwal
KHARISMA Tech Vol 18 No 1 (2023): Jurnal KHARISMATech
Publisher : STMIK KHARISMA Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55645/kharismatech.v18i1.329

Abstract

Smart Catering is a website-based application for food ordering services. Nowadays Smart Catering has 61 users. User experience in using Smart Catering website and the probability of users likelihood to recommend Smart Catering website can improve and maintain the existence of the website. To determine the probability of users likelihood recommend the Smart Catering website, user analysis is carried out using the Net Promoter Score (NPS) method. A survey of Smart Catering customers was conducted using 11 statements related to the level of usability of the Smart Catering website. Based on the results of the analysis that has been carried out on 45 respondent data, it shows that users of the Smart Catering website will recommend the website with a score obtained is 55.09% in terms of the usability aspect of the Smart Catering website.
Co-Authors Ahyar Muawwal Devi Chungiarto Moch Rafly Wisnu Wardana Mohammad Sofyan S. Thayf Vanny Hosal