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Journal : Dinasti International Journal of Management Science

EFFECT OF TECHNOLOGY, EMPLOYEE COMPETENCY AND LEADERSHIP ON OPERATIONAL PERFORMANCE AT MALEO PRODUCER PLATFORM-MADURA OFFSHORE PT. RADIANT UTAMA INTERINSCO Rian Gunawan; Sugeng Suroso; Faroman Syarief
Dinasti International Journal of Management Science Vol. 3 No. 4 (2022): Dinasti International Journal of Management Science (March - April 2022)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijms.v3i4.1137

Abstract

Knowledge of technology, employee competence, and leadership is important for the company, so that its use needs to be managed properly in the context of improving the company's operational performance. The research aims to determine the effect of technology, employee competence and leadership on operational performance at Madura Offshore gas production facility PT. Radiant Utama Interinsco, Tbk. The research is quantitative research method with analysis techniques for hypothesis testing using Smart PLS version 3.3.7. Population used 100 person who all of responden are employees at Madura Offshore gas production facility PT. Radiant Utama Interinsco, Tbk. The research results show that technology, employee competence and leadership have effect on operational performance. It reflects that the better technology, employee competence and leadership will make better operational performance to achieve company goals.
PROJECT PERFORMANCE ANALYSIS USING BALANCED SCORECARD (CASE STUDY: MANAGE SERVICE PROJECT AT PT. X) Yonathan Christian; Sugeng Suroso; Dhian Tyas Untari
Dinasti International Journal of Management Science Vol. 3 No. 4 (2022): Dinasti International Journal of Management Science (March - April 2022)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijms.v3i4.1138

Abstract

The research aims to measure the performance of manage service project at PT.X which is run at one of the state-owned banks in Indonesia with a balanced scorecard approach. It was conducted by measuring the level of project performance against the four performance perspectives in the balanced scorecard, namely the customer perspective, financial perspective, internal business process perspective, and learning and development perspective. The research is a qualitative descriptive research. The primary data are the results of interviews and observations, and the results of a survey conducted by PT.X project management which are used to measure the performance of the customer perspective and the learning and development perspective and the internal business process perspective. While the measurement of financial performance using data from interviews and observations and data processing. Informants at the research were project workers from the project director level to the team leader. Research results show that the overall performance of PT.X's managed service projects is in good condition but still cannot reach the SLA achievement target and project billing of 100%. On the customer's perspective shows the performance of "Good". The measurement results from a financial perspective show a "Good" performance where the project's financial performance shows that it is quite economical and efficient but not yet effective. The results of measurement and analysis of performance from the perspective of internal business processes show “good” performance with a note that the number of technicians is needed and the provision of backup devices is needed. The results of the measurement and analysis of performance from a learning and development perspective show a "good" performance with a note the need for OSH training for field workers and leadership for team leaders. Finally, the research prove that the balanced scorecard can be used in analyzing project performance and is able to provide strategic proposals with 4 perspectives.