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All Journal JOPPAS: Journal of Public Policy and Administration Silampari
Rosidi Rosidi
Universitas Muhammadiyah Bengkulu
Humanities Social Sciences

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Inovasi Pelayanan Pembayaran Pajak Kendaraan Bermotor Melalui Program Pelayanan SAMSAT Virtu Selvi Tamia; Rosidi Rosidi; Titi Darmi
JOPPAS: Journal of Public Policy and Administration Silampari Vol 3 No 2 (2022): JOPPAS: Journal of Public Policy and Administration Silampari
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/joppas.v3i2.3951

Abstract

The purpose of the study was to describe the service of paying motorized vehicle taxes and to find out the obstacles in the service of paying motorized vehicle taxes at SAMSAT Virtu Bengkulu. The method used in this study is a qualitative descriptive method. The results of the study found that the motor vehicle tax payment service at SAMSAT Virtu Bengkulu has provided the best service to taxpayers easily, quickly, and accurately so that tax revenues are still obtained to the maximum. This can be seen from five indicators, namely: Tangible (physical evidence), Reliability (reliability), Responsiveness (capability), Assurance (guarantee), and Empathy (comfort). The conclusion of this research is that the motor vehicle tax payment service through the SAMSAT Virtu Bengkulu program has been going well. Keywords: Motor Vehicle Tax, Public Service, SAMSAT Virtu
Co-Authors Selvi Tamia Titi Darmi