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All Journal Kompleksitas: Jurnal Ilmiah Manajemen, Organisasi, dan Bisnis SWADIMAS: JURNAL PENGABDIAN KEPADA MASYARAKAT
Alida Wahyuni
Institut Teknologi dan Bisnis Swadharma
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Social Sciences Other

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PENGARUH KINERJA FRONT DESK AGENT TERHADAP KEPUASAN TAMU DI HOTEL ALLIUM NAGOYA BATAM Rita Rita; Alida Wahyuni
KOMPLEKSITAS: JURNAL ILMIAH MANAJEMEN, ORGANISASI DAN BISNIS Vol 9, No 02 (2020): KOMPLEKSITAS EDISI DESEMBER 2020
Publisher : ITB Swadharma

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (223.474 KB)

Abstract

AbstractNowadays, employee performance is a determinant of success in a particular industry, company, or organization, if the employee performance is good, then good also the results received, but if bad, it will be poorly received results are not optimal, one of the industries that often find the problem of employee performance is less than the maximum is the hospitality industry, where service becomes the aspect of work, where the performance of employees will affect the services provided to hotel guests, and also affect the hotel guest satisfaction. The author determines the most appropriate Section Front Desk Agent, because the scope of service is very broad, and often problematic to the services provided because the performance of Front Desk Agent is not maximal which makes the guests feel dissatisfied, so the authors do this study aims to determine whether the performance Front Desk Agent has a significant and positive influence on hotel guest satisfaction, where the authors determine the exact location of research because there is an appropriate problem in the hotel Allium Nagoya Batam, in this study the authors use descriptive method Verifikatif to determine the influence, while the population of this study is the hotel guests and took a sample of 50 guests, and collected data from several samples with questionnaires distributed. Based on the results of the data processing questionnaire, which uses a simple linear regression analysis that with the addition of 1% X will increase the satisfaction value = 0.731, and the performance of the Front Desk Agent at the Nagoya Allium Batam hotel has a positive effect on guest satisfaction.
PELATIHAN MANAJEMEN PERJALANAN DINAS BAGI SISWA SMK LINK & MATCH KOTA TANGERANG SELATAN Slamet Soesanto; Alida Wahyuni; Erman Sutandar; Dhenok Darwanti; Siti Maryam
SWADIMAS: JURNAL PENGABDIAN KEPADA MASYARAKAT Vol 1, No 02 (2023): SWADIMAS EDISI JULI 2023
Publisher : Institut Teknologi dan Bisnis Swadharma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56486/swadimas.vol1no02.373

Abstract

Good business travel management will have a positive effect on the smooth running of a company's business. Business travel is one of the tasks given by superiors to their subordinates to perform in activities such as work visits, education, and training activities which are funded directly by the company. In arranging and preparing for business trips, it must include the documents needed for the travel, confirmation of tickets and hotels, making travel schedules, besides everything that can support the success and comfort of employees on official trips. The Objective is for Link and Match Vocational High School students to understand how to manage a good business trip. The activity performed using the training method on campus 2 of the ITB Swadharma which was attended by 65 SMK Link and Match students. The result of the activity is the increased knowledge and skills of the attendents regarding the management of official travel with the help of information technology.Manajemen perjalanan dinas yang baik akan memberikan pengaruh positif terhadap kelancaran bisnis suatu perusahaan. Perjalanan dinas merupakan salah satu tugas yang diberikan oleh atasan kepada bawahannya untuk mengikuti kegiatan seperti kunjungan kerja, kegiatan pendidikan dan latihan (diklat) yang dibiayai langsung oleh perusahaan. Dalam mengatur dan menyiapkan perjalanan dinas harus dilakukan meliputi dokumen yang dibutuhkan dalam perjalanan, konfirmasi tiket dan hotel, pembuatan jadwal perjalanan, serta segala sesuatu yang dapat menunjang keberhasilan dan kenyamanan pegawai dalam perjalanan dinas. Tujuan dari kegiatan PKM ini adalah agar Siswa SMK Link and Match bisa memahami bagaimana mengelola perjalanan dinas yang baik. Kegiatan dilakukan dengan metode pelatihan di kampus 2 Institut Teknologi dan Bisnis Swadharma yang diikuti oleh 65 siswa SMK Link and Match. Hasil kegiatan yaitu meningkatnya pengetahuan dan keterampilan dari peserta terhadap pengelolaan perjalanan dinas dengan bantuan teknologi informasi.
Co-Authors Dhenok Darwanti Erman Sutandar Rita Rita Siti Maryam Slamet Soesanto