Wydyanto Wydyanto
Universiti Kebangsaan Malaysia, Selangor; Universitas Bina darma, Indonesia

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Journal : Dinasti International Journal of Management Science

THE ROLE OF SERVICE QUALITY ON CONSUMER SATISFACTION Wydyanto Wydyanto; Hamdan Hamdan
Dinasti International Journal of Management Science Vol 1 No 4 (2020): Dinasti International Journal of Management Science (March - April 2020)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijms.v1i4.197

Abstract

The role of service quality in shaping customer satisfaction and loyalty is a research model built to determine the contribution of each factor in explaining other factors. To get a good research model using SEM-Covariance data analysis with the Linear Structural Relationship (LISREL) program. Sample data collection using purposive techniques and quota sampling conducted at Pengandaran, Karakatau, Dieng and Pahawang tourist destinations with 162 tourists. The findings of the research model that were built, that to realize sustainability and maintain the existence of travel agents in the future is to carry out aspects of service quality with excellence. Because it is known that service quality is an important factor for travel agents in shaping positive attitudes and behaviors of consumers that match expectations of being committed and being the first choice.
FACTORS AFFECTING ORGANIZATIONAL COMMITMENT (A HUMAN RESOURCE MANAGEMENT LITERATURE STUDY) Wydyanto Wydyanto; Andri Yandi
Dinasti International Journal of Management Science Vol 2 No 2 (2020): Dinasti International Journal of Management Science (November - December 2020)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijms.v2i2.679

Abstract

Previous research or relevant research is very important in a research or scientific article. Previous research or relevant research serves to strengthen the theory and phenomenon of the relationship or influence between variables. This article reviews the factors that influence organizational commitment, namely: Individual Characteristics, Compensation, and Job Satisfaction, A Study of Human Resource Management Literature. The results of this research library are that: 1) individual characteristics have an effect on job satisfaction; 2) compensation affects job satisfaction; 3) individual characteristics affect organizational commitment; 4) compensation affects organizational commitment; and 5) job satisfaction affects organizational commitment.
DETERMINATION OF TRUST AND PURCHASE DECISIONS: ANALYSIS OF BRAND IMAGE AND PRICE (MARKETING MANAGEMENT LITERATURE REVIEW) Wydyanto Wydyanto; Ridho Rafqi Ilhamalimy
Dinasti International Journal of Management Science Vol 2 No 3 (2021): Dinasti International Journal of Management Science (January - February 2021)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijms.v2i3.745

Abstract

The purpose of writing a Literature Review Papers is to determine the effect of brand image and price variables on trust and purchase decisions. With qualitative methods and Library Research. The results show that brand image affects on trust, brand image affects on purchasing decision, price affects on trust, price affects on purchasing decision and trust affects on purchasing decisions.