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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN MAHASISWA DAN CITRA PERGURUAN TINGGI PADA AKADEMI KEBIDANAN SALMA SIAK Imran Imran; Siska Indrayani
Ensiklopedia of Journal Vol 2, No 2 (2020): Vol 2 No 2 Edisi 1 Januari 2020
Publisher : Lembaga Penelitian dan Penerbitan Hasil Penelitian Ensiklopedia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (89.6 KB) | DOI: 10.33559/eoj.v2i2.412

Abstract

This research aims to analyze the effect of quality of service to the satisfaction of students, and higher education images on the Salma’s midwifery academy students at Siak regency. The number of research samples are all students, 85 by census method. Then, datas collecting through questionnaires direct spreading by using a Likert scale. Analytical datas method in this research using two stages regression through reliable statistical measured by SPSS version 20 software. Research result shows that independent variables, quality of service which consist of tangibles, realibility, Responsiveness, Assurance, Empathy, and technical having significant influence and positive towards student’s satisfaction, then, student’s satisfaction having significant influence and positive towards higher education images, this research result is expected to intensify student preference to study at Salma’s midwifery academy.
ANALISIS PENGARUH PENDIDIKAN DAN LATIHAN, MOTIVASI, KEPUASAN KERJA TERHADAP KINERJA PERAWAT PADA RUMAH SAKIT IBU DAN ANAK ERIA BUNDA - PEKANBARU Imran Imran
Ensiklopedia of Journal Vol 2, No 3 (2020): Vol 2 No 3 Edisi 1 April 2020
Publisher : Lembaga Penelitian dan Penerbitan Hasil Penelitian Ensiklopedia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (217.725 KB) | DOI: 10.33559/eoj.v2i3.471

Abstract

RSIA Eria Bunda is a privately owned type-C mother and child hospital located in Pekanbaru, Riau. This hospital provides services in the field of special health for mothers and children supported by specialist doctor services and supported by other medical facilities. The scope of health services provided by RSIA Eria Bunda Pekanbaru include emergency services, outpatient polyclinics, pharmaceutical installations, inpatients, HCUs, ICUs, NICUs, PICUs, nutrition installations, laboratories and other medical support. This research aims to Analyze The Influence Of Education And Training, Motivation, Satisfaction Work Against Nurse Performance At Mother And Children’s Eria Bunda Hospital In Pekanbaru. The research method used in this study is a descriptive method using qualitative data analysis, as well as data analysis by connecting between the theory and the problem under study. The research results obtained are: (1) education and training, motivation and job satisfaction do not have a positive influence on nurse performance by superiors, (2) education and training, motivation and job satisfaction have a positive effect on nurses 'own performance, (3) education and training have a positive influence on nurses' own performance, (4) motivation has a positive influence on nurses 'own performance, and (5) job satisfaction has a positive effect on nurses' own performance. The conclusion in this study is education and training, motivation and job satisfaction do not have a positive influence on nurse performance by superiors, education and training, motivation and job satisfaction have a positive effect on nurses' own performance, motivation has positive influence on the performance of nurses themselves, satisfaction has a positive effect on the performance of nurses themselves. The use of multiple linear regression analysis provides a good regression model for the nurse's own performance response variable.