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Merlia Yustiti
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ANALISIS SISTEM ANTRIAN PELAYANAN TIKET KERETA API STASIUN TAWANG SEMARANG Yustiti, Merlia; Sugito, Sugito; Rusgiyono, Agus
Jurnal Gaussian Vol 3, No 4 (2014): Jurnal Gaussian
Publisher : Department of Statistics, Faculty of Science and Mathematics, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (537.661 KB) | DOI: 10.14710/j.gauss.v3i4.8087

Abstract

Semarang Tawang Station is one of the stations visited by customers. As it is known, the train journey is faster than the bus ride. Therefore, it is necessary to analyze queueing models that describe the condition to determine the size of the system performance and to see how the service provided by Customer Service, Ticket Reservation Counters/ Schedule Change/ Refund, Cancellation of the Ticket Counters, and Self Printing Ticket (CTM). Queueing model at the Customer Service and Self Printing Ticket (CTM) is (M/M/2):(GD/∞/∞), Ticket Reservation Counters/ Schedule Change/ Refund is (M/M/4):(GD/∞/∞), and Cancellation of the Ticket Counters is (M/G/1):(GD/∞/∞). Keywords : Arrival Distribution, Queueing Models, Size of the System Performance
Co-Authors Agus Rusgiyono Sugito -