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All Journal Jurnal Mekintek : Jurnal Mekanikal, Energi, Industri, Dan Teknologi
Jhonson Tanadi
University of North Sumatra
Aerospace Engineering Astronomy Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Electrical & Electronics Engineering Engineering

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Design Of Teller Performance Assesment Application Using Fuzzy Logic With Sugeno Method Jhonson Tanadi
Jurnal Mekintek : Jurnal Mekanikal, Energi, Industri, Dan Teknologi Vol. 12 No. 2 (2021): October: Mechanical, Energy, Industrial And Technology
Publisher : IHSA Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (256.952 KB) | DOI: 10.35335/mekintek.v12i2.27

Abstract

The teller performance assessment used by several banks still uses performance parameters that cannot be measured properly. Fuzzy logic using the Sugeno method can be applied to evaluate more measurable performance parameters. This paper describes the design of a teller performance assessment application in a fuzzy logic-based bank using the Sugeno method. As parameters for performance indicators, 4 parameters were chosen: time discipline, behavior attitude, work performance, and achievement from the teller. The output of the application is the performance value of the assessment object (teller) which can be used for further needs.
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