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All Journal Wiga : Jurnal Penelitian Ilmu Ekonomi International Journal of Accounting and Management Research (IJAMR)
Kasno Kasno
STIE Widya Gama Lumajang
Economics, Econometrics & Finance Social Sciences

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Identifikasi Sumber Kepuasan Kerja Dan Pengaruhnya Terhadap Kinerja Petugas Unit Pengelola Kegiatan PNPM Mandiri Perdesaan Di Kabupaten Lumajang Kasno Kasno; Hesti Budiwati
Wiga : Jurnal Penelitian Ilmu Ekonomi Vol. 6 No. 2 (2016): September 2016
Publisher : Institut Teknologi dan Bisnis Widya Gama Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30741/wiga.v6i2.107

Abstract

This study aims to identify the source of job satisfaction and its effect partially or simultaneously on the performance of Activity Management Unit officer PNPM in Lumajang. Sources of job satisfaction were used in this study refers to the dimensions of job satisfaction include: (1) employment, (2) the conditions of employment, (3) salary, (4) co-workers, (5 ) the safety and security of employment , (6 ) supervision. Sources of job satisfaction will be tested influence either partially or simultaneously on performance. The population in this study is the Project Management Unit officer PNPM in Lumajang , with the number of samples taken as respondents by 37 respondents. Data were analyzed using multiple linear regression analysis. The results showed that only partially work variables that significantly influence the performance , while the variable conditions of employment , salary , co-workers, K3 and supervision no significant effect on performance. Simultaneously source of job satisfaction have a significant effect on performance. The coefficient of determination shows that the performance is influenced by 48.4 % performance can be explained by the variable of work , working conditions , salary , co-workers , occupational health and safety monitoring, while the remaining 51.6 % performance is influenced by other variables. Further research is expected to contribute in the development of management science studies , especially the management of human resources , so it can be a reference for similar research and advanced research
SERVICE QUALITY FACTORS AFFECTING CUSTOMER SATISFACTION PAYMENT POINT ONLINE BANK AT KUD SIDO RUKUN LUMAJANG Erviana Izza Salsabila; Kasno Kasno; Zainul Hidayat
International Journal of Accounting and Management Research Vol. 2 No. 1 (2021): March
Publisher : Institut Teknologi dan Bisnis Widya Gama Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30741/ijamr.v2i1.684

Abstract

Payment Point Online Bank (PPOB) is a counter for receiving electricity bill payments from PLN customers who are directly online with the bank. The existence of this service system aims to make it easy for customers to pay for electricity, anywhere, anytime, and in any way. The purpose of this study was to determine the service quality factors that affect the satisfaction of Payment Point Online Bank customers at KUD Sido Rukun Lumajang, either partially or simultaneously. The research method used is multiple linear regression statistical method. The results showed that for the variables of physical evidence, reliability, responsiveness, and assurance had no effect on customer satisfaction, for the empathy variable had an influence on customer satisfaction. With a coefficient of determination (R2) obtained at 0.205 which indicates that 20.5% customer satisfaction can be explained by the independent variables, namely physical evidence, reliability, responsiveness, assurance, and empathy, while the remaining 79.5% customer satisfaction is influenced by these variables. other variables not examined in this study. The limitation of this study is that it only examines service quality factors that affect customer satisfaction, while other variables that affect satisfaction are expected to be investigated by further researchers
Co-Authors Erviana Izza Salsabila Hesti Budiwati Zainul Hidayat