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All Journal Jurnal Sains Manajemen dan Bisnis Indonesia Jurnal Ekobis : Ekonomi Bisnis & Manajemen
Dwi Cahyono Cahyono
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Humanities Economics, Econometrics & Finance Social Sciences

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PENGARUH MUTU PELAYANAN DAN CITRA RUMAH SAKIT TERHADAP LOYALITAS PASIEN SERTA KEPUASAN PASIEN SEBAGAI INTERVENING DI INSTALASI PERISTI RSD dr. SOEBANDI JEMBER 1Siti Aminah; Dwi Cahyono Cahyono; Toni Herlambang
Jurnal Sains Manajemen dan Bisnis Indonesia Vol 7, No 2 (2017): Jurnal Sains Manajemen Dan Bisnis Indonesia
Publisher : Universitas Muhammadiyah Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32528/smbi.v7i2.1234

Abstract

ABSTRACTThe purpose of this study was to determine  impact of service quality and Hospital Image to loyalty patients through patient satisfaction peristi RSD dr. Soebandi Jember. This research is a quantitative research survey. With a sample of 110 respondents. The test instrument using validity and reliability. The analysis technique used is path analysis. From the analysis by using path analysis, obtained by the calculation results show that the variables of service quality significantly influence patient satisfaction, Hospital Image significant effect on patient satisfaction, quality of service significantly influence patient loyalty, Hospital Image significant effect on patient loyalty, satisfaction patients have a significant effect on patient loyalty. The image quality of care and Hospitals effect on patient loyalty through patient satisfaction with the value of their indirect effect is greater than the direct effect, with the influence of independent variables on the dependent variable in this study was 90.5% and the remaining 9.5% is explained by other variables that was not presented in this study.Keywords: Quality of Service, Hospital Image, Patient Patient Satisfaction and Loyalty
SYSTEMATIC LITERATURE REVIEW : EFEKTIVITAS SISTEM INFORMASI AKUNTANSI KOPERASI DI INDONESIA Tari Dwi Rachmawati; Dwi Cahyono Cahyono; Ari Sita Nastiti
Jurnal Ekobis : Ekonomi Bisnis & Manajemen Vol 11, No 1 (2021): Jurnal Ekobis: Ekonomi Bisnis dan Manajemen
Publisher : STIE Muhammadiyah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37932/j.e.v11i1.265

Abstract

This study aims to fill the research gap by providing a systematic literature review of the factors that influence the effectiveness of the accounting information system in cooperative in Indonesia. This research method uses a systematic literature review process which consists of three stages, namely, planning, implementation and reporting. The initial study found 316 research articles, and used a total of 10 studies for this systematic literature review based on inclusion and exclusion criteria. The extraction of selected primary research, selected and collected quantitative data will help answer a question in this research. The results of a systematic literature review of all research contained in journals published from 2015 to 2020 state that the factors that influence the effectiveness of cooperative accounting information systems in Indonesia are very diverse, namely the existence of factors of personal technical ability, user involvement, technology utilization, age, education level. , training and education programs, work experience, employee knowledge in accounting, the sophistication of information technology, individual performance, task complexity, system development formalization, manager support, company size, the presence of a steering committee, and the location of the steering department. The main factor that influences is user involvement where the cooperative should provide education and training in accounting information system programs so as to increase the user's expertise and be able to make accounting information systems effective and make decisions.Keywords: Systematic Literature Review, Effectiveness of accounting information systems, Cooperative
Co-Authors 1Siti Aminah Ari Sita Nastiti Tari Dwi Rachmawati Toni Herlambang