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Journal : Multiplier: Jurnal Magister Manajemen

PENGARUH KUALITAS PEPELAYANAN DAN KINERJA PEGAWAI TERHADAP KEPUASAN MASYARAKAT (Keluarganya Warga Binaan Pemasyarakatan) PADA LEMBAGA PEMASYARAKATAN KELAS IIB SLAWI Edi Sutrisno; Joko Mariyono
Multiplier: Jurnal Magister Manajemen Vol 1 No 1 (2016)
Publisher : Program Studi Magister Manajemen, Universitas Pancasakti Tegal - Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24905/mlt.v1i1.767

Abstract

This research is called the influence of the quality of services and performance employees to of community satisfaction his people residents under the jurisdiction of correctional in a correctional institution class IIB slawi. Based on a title in on the research aims to understand: 1. Know the influence of the quality of service for of community satisfaction his people residents under the jurisdiction of correctional in a correctional institution class iib slawi. 2. Know the influence of performance employees to of community satisfaction his people residents under the jurisdiction of correctional in a correctional institution class iib slawi. 3. Know the influence of the quality of services and performance employees to of community satisfaction his people residents under the jurisdiction of correctional in a correctional institution class IIB slawi. Research methodology used in this research is the method observation, interview, the questionnaire, and study literature, technique the sample non probability of sampling by using scale likert and methods the determination of sample used is convenience / accidental sampling as many as 171 sample.The method of analysis the data used is the method linear regression multiple ( multi linear regression ).The results of the study in partial shows that 1). The quality of services (x1) and performance employees (x2 in together have had a positive impact and significant impact on of community satisfaction his people residents under the jurisdiction of correctional) (y in a correctional institution class IIB Slawi. 2). The quality of services (x1 in partial have had a positive impact and significant impact on of community satisfaction his people residents under the jurisdiction of correctional) (y in a correctional institution class iib slawi. 3). Performance employees (x2 in partial have had a positive impact and significant impact on satisfaction masyarakan his people residents under the jurisdiction of correctional) (y in a correctional institution class IIB Slawi). Keyword: the quality of services , performance employees , of community satisfaction
PENGARUH KEPEMIMPINAN DAN KEPUASAN KERJA TERHADAP KINERJA KARYAWAN MELALUI MOTIVASI KARYAWAN LKP LESTARI KOMPUTER SLAWI Sri Lestari; Joko Mariyono
Multiplier: Jurnal Magister Manajemen Vol 1 No 2 (2017)
Publisher : Program Studi Magister Manajemen, Universitas Pancasakti Tegal - Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24905/mlt.v1i2.777

Abstract

Employee Performance is one of factors as the determiner to improve the quality of students. Thus, employee performance should get the attention and support seriously from any sides, especially from component of human resources institution. The expectation is it will improve the motivation of employee that impact on the result of the students’ achievement. The goals of the research are (1) to desrcibe the leadership, job satisfaction, motivation and employee performance, (2) to know the influnces of leadership and job satisfaction toward employee motivation, (3) to know the influences of leadership and job satisfaction toward employee performance, (4) to know the influences of motivation toward employee performance, (5) to know the influnces of leadership and job satisfaction toward performance through employee motivation. The participants in this research are 37 people. These participants are the employee of LKP Lestari Komputer Slawi. The data is analyzed by Structural Equation Modeling (SEM) using AMOS 18.00 as analysis tool. The results of Standardized Regression Coefficient were shown that the leadership and job satisfaction has influenced significantly on the employee motivation (0,27), job satisfaction toward employee satisfaction (0,55), leadership toward employee performance (0,41), job satisfaction toward employee performance (1,00). The results of p-value were also shown that motivation has influenced toward employee performance (<0,001). Keywords : leadership, satisfactory, motivation, and performance