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Analysis of E-mail Transactions in Virtual Reference Services Qomariyah, Astutik Nur; Dwi Kusuma, Rusdiyah Ciptaning
Record and Library Journal Vol 1, No 2 (2015): Juli-Desember
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (26.491 KB)

Today, the use of traditional reference desk in the academic libraries has been rarely used, thus expanding or even move to a virtual reference service. A minimum level of virtual reference services are provided in the academic library is currently in general is the electronic mail (e-mail). One of the academic library specifically provide virtual reference services via e-mail is a Petra Christian University (PCU) Library (ref-desk@petra.ac.id.). In such services librarians provide assistance to users in finding information and answer questions. This study aimed to analyze the transaction reference services virtually through e-mail at the PCU Library, with a view of the types of questions based on user background, the writing style of language communication interaction used based on user background, and cultural values are revealed behind the user in virtual reference services (e-mail). This study uses content analysis (content analysis) of the transcript e-mail received librarians of reference services began March 10 until June 16, 2015. The results showed that the types of questions asked in reference service virtual (e-mail) in the Library UK Petra include: specific search, access online resources, operation of online resources, policies and procedures for services, and library holdings with background the student (PCU and non-PCU), faculty, and librarians. Based on the background of users found that overall more types of questions asked in virtual reference services (e-mail) is a problem of access to online resources, and generally submitted by the students. Then, the writing style of the users language in interaction reference service virtual (e-mail) tends to be formal, which includes the word greeting, the message will be delivered, and regards cover, either by the student (PCU and non-PCU), lecturer, or librarians. While cultural values that revealed the background behind the user in virtual reference services (e-mail) is obedience, courtesy and politeness users.

Analysis of E-mail Transactions in Virtual Reference Services Qomariyah, Astutik Nur; Dwi Kusuma, Rusdiyah Ciptaning
Record and Library Journal Vol 1, No 2 (2015): Juli-Desember
Publisher : Universitas Airlangga

Today, the use of traditional reference desk in the academic libraries has been rarely used, thus expanding or even move to a virtual reference service. A minimum level of virtual reference services are provided in the academic library is currently in general is the electronic mail (e-mail). One of the academic library specifically provide virtual reference services via e-mail is a Petra Christian University (PCU) Library (ref-desk@petra.ac.id.). In such services librarians provide assistance to users in finding information and answer questions. This study aimed to analyze the transaction reference services virtually through e-mail at the PCU Library, with a view of the types of questions based on user background, the writing style of language communication interaction used based on user background, and cultural values are revealed behind the user in virtual reference services (e-mail). This study uses content analysis (content analysis) of the transcript e-mail received librarians of reference services began March 10 until June 16, 2015. The results showed that the types of questions asked in reference service virtual (e-mail) in the Library UK Petra include: specific search, access online resources, operation of online resources, policies and procedures for services, and library holdings with background the student (PCU and non-PCU), faculty, and librarians. Based on the background of users found that overall more types of questions asked in virtual reference services (e-mail) is a problem of access to online resources, and generally submitted by the students. Then, the writing style of the users language in interaction reference service virtual (e-mail) tends to be formal, which includes the word greeting, the message will be delivered, and regards cover, either by the student (PCU and non-PCU), lecturer, or librarians. While cultural values that revealed the background behind the user in virtual reference services (e-mail) is obedience, courtesy and politeness users.

Upaya Perpustakaan Perguruan Tinggi dalam Menciptakan Ruang Publik : Kajian âWifi Zone Cornerâ Di Perpustakaan ITS Qomariyah, Astutik Nur; Rahmi, Lailatur
Pustakaloka Vol 9, No 1 (2017)
Publisher : STAIN Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21154/pustakaloka.v9i1.916

This study intends to identify and analyze the efforts of the university Â library to create a public sphere. The study location is Wifi Zone Corner at ITS (Institut Teknologi Sepuluh Nopember) Library. This study used qualitative approach with descriptive method. The study results shows that the ITS Library has made efforts to create Wifi Zone Corner as a public sphere: (1) change the Wifi Zone Corner design into a public sphere become accessible, comfortable and without any binding rules; (2) held routine and non-routine activities with the concept of a public forum; and (3) make cooperation with some other institutions.

Analysis of Organizational Readiness towards Library 4.0: A Case Study at X Library Qomariyah, Astutik Nur; Mursidah, Eva; Gonti, Yeni Anita; Wahyuni, Davi
Record and Library Journal Vol 6, No 2 (2020)
Publisher : D3 Perpustakaan Fakultas Vokasi Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/rlj.V6-I2.2020.110-119

Background of the study: The reality of the inevitability of the Industrial Revolution 4.0 era that must be faced by X University and will have an impact on the X Library towards Library 4.0 has become a serious concern at X University. Thus, it is important to conduct a research study on the readiness of the X Library in implementing Library 4.0.Purpose: The purpose of this study is to identify and analyze the readiness of the X library to implement Library 4.0 in the face of the Industrial Revolution 4.0 by referring to the TORC (Theory of Organizational Readiness for Change), in terms of five contextual factors- the policies and procedures, past experience, organizational resources (human resources and technological resources), organizational structure, and organizational culture.Method: The research method used this study is mixed methods, which combine quantitative and qualitative approaches.Findings: The results showed that the level of organizational readiness in implementing Library 4.0 is the mean value of 2,60. This showed that the X Library is not ready, and needs some of work to implement Library 4.0Conclusion: Based on the five contextual factors to measure organizational readiness toward Library 4.0, it showed that almost all of them are the level of not ready, but there is one factor that shows it is quite ready- the policies and procedures. The lack of organizational readiness because leadership is an important key related to contextual factors that affect the readiness of Library X towards Library 4.0.

Informatics Open Library: Innovation in Developing Electronic- Service Case Study Departemen Informatics ITS Mursidah, Eva; Qomariyah, Astutik Nur; Anggoro, Radityo
Record and Library Journal Vol 6, No 2 (2020)
Publisher : D3 Perpustakaan Fakultas Vokasi Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/rlj.V6-I2.2020.166-174

Background of the study: Many of information resources available in the central library and Departemen Informatics of ITS, in various formats, printed, non- printed, electronic collections, and other media that require users to search for independent information, so users are faced with various search and location options.Purpose: This study aims to identify the problem of ability of library user to find the needs of information resources and Designing an integrated library information system in the Informatic Open Library application to solve user problems to find the needs of information resources. Method: This research uses qualitative approach with descriptive methods.Findings: Application development related to services and data security must continue to be done as well as analysis should be done every year by comparison with the analysis of the previous year to improve service quality at the highest level.Conclusion: Based on the results of research in the field, the implementation of the Informatic Open Library has been good, the aim of facilitating services for Siva ITS Department of Information has been achieved and provides benefits for lecturers. Librarian, education staff, students, and institutions. The role of librarians and librarian collaboration with lecturers and students is a supporting factor in the successful implementation of the Informatic Open Library application.

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