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All Journal Jurnal Pendidikan dan Pengajaran BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi
Dwi Aryani, Dwi
Bagian Patologi Klinik FK UGM/RSUP Dr. Sardjito Yogyakarta
Humanities Economics, Econometrics & Finance Education Public Health Social Sciences

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IMPROVING 4th GRADE STUDENTS’ LEARNING COMPETENCY THROUGH STUDENT TEAMS ACHIEVEMENT DIVISIONS METHOD Aryani, Dwi; Slameto, Slameto
Jurnal Pendidikan dan Pengajaran Vol 50, No 2 (2017): July 2017
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (69.632 KB) | DOI: 10.23887/jpp.v50i2.11657

Abstract

This study aims to improve science learning outcomes through methods of Student Teams Achievement Divisions. Action Research (PTK) is conducted in two cycles. The research procedures based on the Kemmis and Mc Tanggart models include planning, action, observation and reflection phases that are adapted to the Student Teams Achievement Divisions.The results obtained from the implementation of cycle I and II, namely an increase learning outcomes after using Student Teams Achievement Divisions. In comparison the initial conditions, the cycle I and II show the initial conditions only 9 students, or 36%, in the first cycle of 16 students or 64% and the second cycle increased to 23 students or 92%. Based on the results concluded that Student Teams Achievement Divisions learning to improve student learning outcomes with indicators of >70%, which indicates success.
Pengaruh Kualitas Layanan terhadap Kepuasan Pelanggan dalam Membentuk Loyalitas Pelanggan ARYANI, DWI; ROSINTA, FEBRINA
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Vol. 17, No. 2
Publisher : UI Scholars Hub

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Abstract

The aim of the research is to analyze how the service quality can affect customer’s satisfaction in shaping costumer’s loyalty. The research is quantitative and uses non-probability purposive sampling technique. The instrument of the research uses questionnaires which were analyzed with Structural Equation Modeling. The result of the research shows that the five dimensions, i.e. physical evidence, empathy, reliability, quickness, and guaranty positively affect the service quality. The other results show that customer’s satisfaction is a preceding factor of customer’s loyalty. The direct effect of service quality on customer’s loyalty does not sustain the research, since the researcher did not find any significant direct relation between service quality and customer’s loyalty.
Co-Authors ROSINTA, FEBRINA Slameto Slameto