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All Journal As-Syirkah: Islamic Economic & Financial Journal
Citra Permatasari
Biro Perencanaan Kementerian Luar Negeri Jakarta
Religion Economics, Econometrics & Finance Education Social Sciences

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Analisis Kualitas Pelayanan Lembaga Amil Zakat terhadap Loyalitas Muzaki Citra Permatasari; Nurul Huda
As-Syirkah: Islamic Economic & Financial Journal Vol 1 No 1 (2022): As-Syirkah: Islamic Economic & Financial Journal
Publisher : Ikatan Da'i Indonesia (IKADI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1064.214 KB) | DOI: 10.56672/syirkah.v1i1.8

Abstract

The research aims to know the influence of the service quality management institution of zakah directly against muzaki loyalty; as well as the role of the interaction of the service quality management institution of zakah and satisfaction muzaki as moderating variable in influencing loyalty muzaki, through the dissemination of a questionnaire of 150 muzaki in Jabodetabek area in November 2013, with Structural Equation Model analysis method (SEM) program LISREL 8.5. The results showed there was a positive influence of variable quality of service directly to the variable muzaki loyalty but not significant; as well as the quality of service has a role which is not too great with support in influencing loyalty muzaki satisfaction muzaki. So the role of the interaction of the service quality and customer satisfaction as a moderating variable muzaki in influencing loyalty muzaki is small enough. Keywords: loyalty muzaki, satisfaction muzaki, service quality, zakat
Co-Authors Nurul Huda