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All Journal Journal of Education, Humaniora and Social Sciences (JEHSS) PERSPEKTIF

Dumasari Harahap

Universitas Medan Area

Author-ID : 5272852

Humanities Health Professions Languange, Linguistic, Communication & Media Public Health Social Sciences

Published : 8 Documents Claim Missing Document

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Title

Implementasi Kebijakan Pelayanan Kartu Identitas Anak di Kecamatan Kotapinang pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Labuhanbatu Selatan Ilma Suryani Siregar; Budi Hartono; Dumasari Harahap
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 4, No 4 (2022): Journal of Education, Humaniora and Social Sciences (JEHSS), May
Publisher : Mahesa Research Center

This article aims to determine the implementation of the Child Identity Card (KIA) service policy in Kotapinang District at the Department of Population and Civil Registration, South Labuhanbatu Regency, North Sumatra Province and to identify and analyze the factors that influence it. The form of this research belongs to descriptive research that uses qualitative data analysis, namely this research is investigated by observation or observation, interviews, and describes the state of the object of research based on the facts. There were 18 informants in this study. Data collection techniques were obtained from interviews, observations, and documentation. While the data analysis techniques are data collection, data reduction, data presentation, and drawing conclusions. Based on the results of the study, it can be concluded that the implementation of the Child Identity Card (KIA) service policy in Kotapinang District at the Population and Civil Registration Office of South Labuhanbatu Regency, North Sumatra Province has not gone well. This is due to a lack of knowledge, perception, physical condition, gender and community living environment, lack of human resources in charge of services, lack of a special budget allocated for service equipment, frequent network disturbances so that the Standard Operational Service (SOP) is set. has been determined for 3 days sometimes not fulfilled.

Implementasi Kebijakan Sertifikasi Keahlian Teknik Jalan Dan Jembatan Berdasarkan Uu No. 2 Tahun 2017 Tentang Jasa Konstruksi Pada Dinas Bina Marga Dan Bina Konstruksi Provinsi Sumatera Utara Hasian Negara Dasopang; Budi Hartono; Dumasari Harahap
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 5, No 3 (2023): Journal of Education, Humaniora and Social Sciences (JEHSS), February
Publisher : Mahesa Research Center

The implementation of competency certification requirements has not been fully implemented, both for agencies as service users and for business actors as construction service providers, because there are still many employees or workers who do not have competency certificates who are placed as planners and supervisors, or even as technical persons in charge. The formulation of the research problem is how the implementation and the obstacles in implementing the policy of certification of road and bridge engineering expertise based on Law no. 2 of 2017 concerning Construction Services at the Office of Highways and Construction Development of North Sumatra Province. The results of the study show that the Department of Highways and Construction (BMBK) of North Sumatra Province has tried to implement an employee certification policy, but in its implementation it has not been able to fully achieve the expected goals. The obstacle faced in the implementation or implementation is that the BMBK Service does not cooperate with professional certification bodies so that it cannot facilitate employees. It is recommended that the BMBK Office of North Sumatra Province needs to cooperate with professional certification bodies in order to facilitate employees in obtaining the required skill certificates. The employees should show a high commitment to produce the SKTJJ policy because it is very important to improve the quality of development in North Sumatra.

Implementasi Peraturan Presiden Republik Indonesia Nomor 16 Tahun 2018 Tentang Pengadaan Barang Dan Jasa Pemerintah Pada Unit Pelaksana Teknis Jalan Dan Jembatan Kotanopan Dinas Bina Marga Dan Bina Konstruksi Provinsi Sumatera Utara Andi Hakim Matondang; Budi Hartono; Dumasari Harahap
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 5, No 3 (2023): Journal of Education, Humaniora and Social Sciences (JEHSS), February
Publisher : Mahesa Research Center

This study aims to find out and analyze the implementation and constraints in the Presidential Regulation of the Republic of Indonesia No. 16 of 2018 concerning Procurement of Government Goods and Services to the Kotanopan Road and Bridge Technical Implementation Unit of the Highways and Construction Services of North Sumatra Province. This research uses a descriptive method with a qualitative approach which is presented descriptively with a public administration juridical approach. The results showed that the Kotanopan Road and Bridge Technical Implementation Unit of the Highways and Construction Services of North Sumatra Province had not fully implemented the Procurement of Goods and Services (PBJ) according to Presidential Decree No. 16 of 2018. The obstacles faced are: there are individuals who seek personal gain from the implementation of road and bridge projects, the government's budget provision is often late, causing project implementation to falter, it is often difficult to identify the most urgent road and bridge needs due to weak information systems, as well as the lack of cooperation from external partner companies that try to cover up weaknesses in the results of project work at the time of handover.

Analisis Pelayanan Pendaftaran Tanah Pertama Kali Pada Kantor Pertanahan Kabupaten Humbang Hasundutan Andry Sanjaya; Yusniar Lubis; Dumasari Harahap
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 5, No 1 (2022): Journal of Education, Humaniora and Social Sciences (JEHSS), August
Publisher : Mahesa Research Center

In order to improve the service performance of government agencies, stakeholders must pay attention to the satisfaction of the people they serve. This study aims to determine the level of community satisfaction and then to analyze the level of gap between service performance and community satisfaction with the services of the Land Office. This type of research is descriptive qualitative research, which aims to reveal the problem or situation as it is or based on the existing facts. The results show that the overall quality of land registration services provided by the Land Office of Humbang Hasundutan Regency has not met community satisfaction. The Land Office of Humbang Hasundutan Regency has not yet fully succeeded in providing good service in land registration for the first time. Obstacles in registering land for the first time at the Land Office of Humbang Hasundutan Regency, namely employees are not quick to handle public complaints, there are unscrupulous officers who try to take advantage of the service process, lack of coordination between officers, and slow service processes. For this reason, it is expected to improve the performance of the employees of the Humbang Hasundutan Regency Land Office and can take policies to discipline their employees so that they are timely in land registration services.

Pengembangan Sumber Daya Manusia dalam Meningkatkan Kinerja Pegawai Pada Protokol Sekretariat Daerah Kota Binjai Berry Nanda Sembiring; Isnaini Isnaini; Dumasari Harahap
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 5, No 1 (2022): Journal of Education, Humaniora and Social Sciences (JEHSS), August
Publisher : Mahesa Research Center

This study discusses to the development and the factors that hinder the development of human resources in improving employee performance in the Protocol Section of the Binjai City Regional Secretariat. The research method used is descriptive research with a qualitative approach, the data collection instrument is the study of documentation and interviews, while the data analysis used is descriptive analysis. The results of this study indicate that the HR planning carried out by the Protocol Office of the Regional Secretariat of the City of Binjai has been classified as optimal and well, it can be seen that the HR planning through stages in the selection to become members of HR development training and education and HR development training has not been running optimally. Well, it can be seen that there are still people who hold positions but are still not optimal in their implementation so that the purpose of education and training for HR development is only getting a certificate. In terms of human resource management, the Binjai City Regional Secretariat Protocol Service has shown good and effective results. The constraint factors faced in HR development are: the provision of training for employees has not been carried out evenly and communication skills are still lacking, especially communication with leaders.

Implementasi Kebijakan Pelayanan Informasi dan Dokumentasi dalam Meningkatkan Pelayanan Humas pada BPSDM Provinsi Sumatera Utara Dewi Trisnawati; Budi Hartono; Dumasari Harahap
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 5, No 4 (2023): Journal of Education, Humaniora and Social Sciences (JEHSS), May
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v5i4.1774

The objectives to be achieved are to know and analyze about: Implementation of Information and documentation service policies in improving Public Relations Services at the Human Resources Development Agency of North Sumatra Province and what factors support and hinder it. . This research uses a type of qualitative research that focuses on the Implementation of Information and Documentation Service Policies in Improving Public Relations Services at the Human Resources Development Agency by focusing on the flow of services and personnel willingness and competence in providing information and documentation for the public. In the framework of the Implementation of Information and Documentation Services in Improving Public Relations Services, it becomes a supporting element for BPSDM Nort Sumatra Province in carrying out its activities as a training institution that creates Professional, Trustworthy and Dignified ASN. Implementation at the Human Resource Development Board of North Sumatra Province needs overall support and commitment to get better results. This is demonstrated by the leadership's commitment to improving the performance and competence of personnel in managing information and documentation in improving public relations services. The inhibiting factors in terms of communication, resources, disposition and bureaucratic structure make it a consideration for BPSDM Nort Sumatra Province to continue to strive to implement personnel performance and competence improvement programs in managing Information and Documentation in Improving Public Relations Services through collaborative planning, budgeting, implementation, evaluation and reporting as a whole.

Co-Authors Andi Hakim Matondang Andry Sanjaya Berry Nanda Sembiring Budi Hartono Dewi Trisnawati Hasian Negara Dasopang Hatta Syahputra Ilma Suryani Siregar Isnaini Isnaini Kusmalina Yusniar Lubis

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