Article Per Year (5 Year)
p-Index From 2019 - 2024
0.444
P-Index
This Author published in this journals
All Journal BISMA Cendekia Adpebi Science Series
Fauzi Akbar Maulana Hutabarat
Politeknik Cendana
Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Economics, Econometrics & Finance Environmental Science

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Adpebi Science Series

 1 
The Effect of Service Quality on Customer Satisfaction in PT Orange Indonesia Mandiri Derika Christine; Ngajudin Nugroho; Fauzi Akbar Maulana Hutabarat
Adpebi Science Series 2022: 1st AICMEST 2022
Publisher : ADPEBI

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to determine the effect of service quality on customer satisfaction at PT. Orange Indonesia Mandiri. The samples used in this study were 80 customers who had made transactions at PT. Orange Indonesia Mandiri. The method of data collection in this study was done by distributing a closed questionnaire with a Likert scale. Based on the results of the correlation coefficient, service quality (X) and customer satisfaction (Y) have a strong relationship with a value of 0.674. The results of the coefficient of determination test show that service quality has an effect of 45.4% and the rest is influenced by other factors not tested in this study. Meanwhile, from the results of the hypothesis test z-count > z-table (5.97 <1.96), it means that service quality has a significant effect on customer satisfaction.
Co-Authors Derika Christine Ngajudin Nugroho Wili Chandra