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All Journal Jurnal INTECH Teknik Industri Universitas Serang Raya Journal of Appropriate Technology for Community Services Journal of Industrial Engineering and Halal Industries
Sri Indrawati
Universitas Islam Indonesia
Religion Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Mechanical Engineering Transportation

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DESIGN OF QUEUE SYSTEMS IN TELECOMUNICATION and INFORMATION INDUSTRY USING FLEXIM 6.0 SIMULATION METHOD Sulton Nur Hakim; Andika Julianto Putra; Sri Indrawati
Journal of Industrial Engineering and Halal Industries Vol. 1 No. 2 (2020): Journal of Industrial Engineering and Halal Industries (JIEHIS)
Publisher : Industrial Engineering Department, Faculty of Science and Engineering, UIN Sunan Kalijaga Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14421/jiehis.2196

Abstract

PT X is an information and communication company as well as a complete telecommunication service and network provider in Indonesia. In serving customer needs related to services, PT X has Plasa spread across 535 outlets throughout Indonesia until 2019.. Plasa is PT X outlet or place of service, which is fully managed by PT X or in cooperation with service partners. According to the explanation given by the Team Leader Plasa has service standards in serving customer needs including the standard customer service time is 10 minutes and the standard number of customers per CSR is 15 customers. But at PT X Yogyakarta the system actually only has one Customer Service to serve 50 customers and the service time sometimes exceeds the predetermined time standard. This resulted in quite long queues and long waiting times. The purpose of this research is to know the appropriate queue simulation model using flexim 6.0 so that waiting time at Plasa can be minimized. The average waiting time required by customers in the queuing system at Plasa is 3248.44 seconds and based on the alternatives that have been made, it can be seen that experiment 1 is the best, this is because the maximum waiting time achieved is better than experiments 2 and 3.
SERVICE PERFORMANCE IMPROVEMENT DURING PANDEMIC COVID 19 USING INTEGRATED SERVQUAL AND SIX SIGMA: TELECOMMUNICATION AND INFORMATION INDUSTRY CASE APPLICATION Sulton Nur Hakim; Alfatah Kalijaga; Sri Indrawati
Journal of Industrial Engineering and Halal Industries Vol. 1 No. 2 (2020): Journal of Industrial Engineering and Halal Industries (JIEHIS)
Publisher : Industrial Engineering Department, Faculty of Science and Engineering, UIN Sunan Kalijaga Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14421/jiehis.2198

Abstract

The increase in users of the Wifi.id Corner internet service is not directly proportional to the service satisfaction obtained by the Wi-Fi.id Corner service. In fact, many Wifi.id Corner customers complain and still complain about the quality of Wifi.id Corner services ranging from unstable network problems, slow speeds, to problems with the location. An analysis is needed to find out these problems. The purpose of this study is to assess the level of customer satisfaction with service quality and determine the priority attributes in improving service Wi-Fi.id Corner. The method used in this research is Service Quality (SERVQUAL) and Six Sigma. From the research results, it is found that the services provided by PT X have not fulfilled the wishes of its customers optimally, this can be shown by the high gap value and low sigma value. The following are three attributes that are an important concern for the company because they have the lowest sigma value: environmental cleanliness Wifi.id Corner with gap and sigma values of -1.30 and 1.88, internet speed stability R2 with gap and sigma values Of -1, 27 and 1.85, it is rare for interference in accessing the internet R4 with gap and sigma values of -1.23 and 1.85.
Improving Creative Industry Production Performance during the Covid-19 Pandemic using Cost-Based Value Stream Mapping Sri Indrawati; Amrullah Wahyu Adi Pratama; Umi Arief Nur'aini
Jurnal INTECH Teknik Industri Universitas Serang Raya Vol. 8 No. 2 (2022): Desember
Publisher : Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/intech.v8i2.4805

Abstract

Improvements in creative industry production performance during the COVID-19 pandemic is urgently needed to reduce production costs. Previous research has shown that improving industrial performance during the pandemic is still minimal. Implementing the lean manufacturing method using cost-based VSM is relevant to find out the industry's current value stream performance conditions and the potential savings in production costs. This research uses cost-based VSM to improve creative industry production during the COVID-19 pandemic. Based on the research results, three types of production waste are identified, i.e., motion, transportation, and inspection. Workstations have the most significant cost, i.e., tube making, making rings, and assembling. The lean action plan is then selected using several criteria: reducing lead time, increasing productivity, improving the quality of human resources, and increasing efficiency. With Implementing the lean action plan, process cycle efficiency is expected to increase by 5%, and production costs could be reduced by 0.45%.
Analisis SWOT untuk Digitalisasi Strategi Pemasaran Usaha Kecil dan Menengah Kerajinan Bambu Meilinda Fitriani Nur Maghfiroh; Dian Janari; sri indrawati indrawati; Muhammad Ridwan Andi Purnomo
Journal of Appropriate Technology for Community Services Vol. 3 No. 2 (2022)
Publisher : Universitas Islam Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/jattec.vol3.iss2.art5

Abstract

Digitalisasi dalam berbagai bidang secara umum telah diakui sebagai salah satu akselerator dalam pembangunan perekonomian di Indonesia, termasuk bagi usaha kecil, dan menengah (UKM). Salah satu bidang yang melakukan transformasi secara masif seiring dengan perkembangan teknologi adalah bidang pemasaran. Strategi pemasaran digital menggunakan media seperti situs web, media sosial, basis data, maupun digital audio & video, banyak dilakukan untuk menjangkau pelanggan secara lebih luas. Kegiatan pengabdian masyarakat di salah satu UKM penghasil kerajinan bambu diharapkan dapat meningkatkan kesadaran akan pentingnya kemampuan digitalisasi dalam pemasaran produk. Saat ini fungsi akun media sosial yang dimiliki UKM tersebut tidak berfungsi secara maksimal. Oleh sebab itu, permasalahan yang ada terkait dengan strategi pemasaran secara digital perlu dieksplorasi dan dianalisis lebih lanjut. Melalui analisis SWOT ditemukan bahwa saat ini, untuk dapat memanfaatkan peluang dan menghadapi ancaman, perusahaan harus dapat mengeliminasi weakness untuk dapat mengoptimalkan pemasaran melalui media digital yang telah berjalan.
Co-Authors Alfatah Kalijaga Amrullah Wahyu Adi Pratama Andika Julianto Putra Dian Janari Meilinda Fitriani Nur Maghfiroh Muhammad Ridwan Andi Purnomo Sulton Nur Hakim Umi Arief Nur'aini