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All Journal Lux Mensana: Journal of Scientific Health
Surotul Ilmiyah
Institut Ilmu Kesehatan Nahdlatul Ulama Tuban
Health Professions Nursing Public Health

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MEASUREMENT OF COMMUNITY SATISFACTION INDEX HEALTH SERVICES IN TUBAN DISTRICT PUBLIC HEALTH CENTER Muhammad Sudrajad; Miftahul Munir; Adibah Enggar; Surotul Ilmiyah
Lux Mensana Journal of Scientific Health Vol. 1 Issue 3 (2022)
Publisher : jfpublisher

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Abstract

Introduction. To know people's judgment of the services provided by Tuban public health center to the public, there should be a measure of the level of people's satisfaction with health services. The purpose of this study was to measure people's satisfaction based on Permenpan RB number 16 in 2014 and measure people's satisfaction based on the Customer Satisfaction Index (CSIndex). Methods. This study was observational. There were 13 health centers in Tuban analyzed. The sample was 450 people who used health services in Tuban public health centers. The first analysis used the data by Permenpan RB No. 16 of 2014, and the second used the Customer Satisfaction Index (CS Index). Result & Analysis. The results of this research-based Permenpan number 16 of 2014 found all public health centers in Tuban had a value of community satisfaction index in either category. By using CSIndex, it was found that the entire public health center had high satisfaction. Discussion. The value of the Community Satisfaction Index in all public health centers was rather satisfactory. Some reconstruction for supporting facilities, such as clean toilets, comfortable and clean waiting rooms, service information, service flow, management improvement, and product marketing should be done.
RELATIONSHIP OF NURSE WORK EXPERIENCE AND EDUCATION WITH PATIENT HANDLING RESPONSE TIME IN INSTALLATION EMERGENCY ATTENTION RSUD dr. R. KOESMA TUBAN Adibah Enggar; Surotul Ilmiyah; Muhammad Sudrajad; Miftahul Munir
Lux Mensana Journal of Scientific Health Vol. 1 Issue 3 (2022)
Publisher : jfpublisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (174.518 KB)

Abstract

Introduction. Response time can cause physical disability and death in patients, the speed, in this case, is an action less than 5 minutes from the patient's arrival at the Emergency department, indirectly experience and education may be related to the length of response time. Based on the problem above, the researcher is interested in researching The relationship between work experience and nurse education with response time for handling patients in the Emergency Installation of RSUD dr. R. Koesma Tuban. Method. This research uses an analytic survey research design with a cross-sectional time approach. Respondents in this study are all nurses at the RSUD Dr. R. Koesma Tuban were 23 nurses, the technique used in the study was total sampling. The independent variable in this study is work experience and nurse education while the dependent variable is the response time for patient care.The instrument used was a questionnaire, and the analysis of this study used the Pearson correlation test. Results & Analysis. Statistical test results on work experience variables with response time obtained Sig (2-tailed) of 0.04 less than 0.05 then there is a correlation, while for the education level variable obtained Sig (2-tailed) 0.58 greater than 0.05 then it does not have a correlation to response time. There is a relationship between work experience with the response time of handling patients and the level of education has no relationship with response time. Discussion.  Work experience had relationship with the response time of handling patients and nurses need to improve response time of handling patients. 
Co-Authors Adibah Enggar Miftahul Munir, Miftahul Sudrajad, Muhammad