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All Journal Journal Of Safety and Health
Abdul Latip
Universitas Kader Bangsa Palembang
Health Professions Public Health

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HUBUNGAN MUTU PELAYANAN KEPERAWATAN DENGAN KEPUASAAN PASIEN DI RUANG RAWAT INAP RSUD SITI FATIMAH Yuliar Yuliar; Titin Sumarni; Abdul Latip
Journal Safety and Healthty Vol 1 No 1 (2021): Journal Of Safety and Health
Publisher : Program Studi Magister Kesehatan Masyarakat, Universitas Kader Bangsa Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (186.461 KB) | DOI: 10.54816/josh.v1i1.361

Abstract

Patient satisfaction is still a problem in several hospitals in Indonesia and even the world. This study aims to determine the relationship between service quality and patient satisfaction in the Inpatient Room of Siti Fatimah Hospital, South Sumatra Province in 2019. This type of research used cross sectional. Statistical test using chi-square test using accidental sampling with a total of 50 respondents. The analysis was carried out in two stages, namely Univariate and Bivariate analysis, the results showed that the quality of nursing services at Siti Fatimah Hospital was good. Patient satisfaction in Siti Fatimah Hospital is high. There is a relationship between the quality of nursing services with patient satisfaction in Siti Fatimah Hospital. The better the quality of nursing services provided, the higher the level of patient satisfaction with the services provided. This research is expected to be a consideration for the leadership of Siti Fatimah Hospital in improving the quality of good service to patients so that the level of patient satisfaction is high.
Co-Authors Titin Sumarni Yuliar Yuliar