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All Journal Amwaluna Jurnal Ekonomi dan Keuangan Syariah JESKaPe: Jurnal Ekonomi Syariah, Akuntansi dan Perbankan
Irwan Maulana
STAI Asy-Syukriyyah Tangerang
Religion Humanities Economics, Econometrics & Finance Social Sciences

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FACTORS AFFECTING THE CUSTOMER LOYALTY OF SHARIA RURAL BANK Irwan Maulana; Yuswar Zainul Basri; Tatik Mariyati
AMWALUNA (Jurnal Ekonomi dan Keuangan Syariah) Vol 6, No 2 (2022)
Publisher : Univeristas Islam Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (532.025 KB) | DOI: 10.29313/amwaluna.v6i2.10038

Abstract

The purpose of this research to analyze and prove empirically factors affecting the customer loyalty of sharia rural bank in Banten Province with satisfaction as an intervening variable.  This research is a quantitative research using structural equation modeling (SEM).  A total of 677 respondents were people who used BPRS services and products obtained by purposive random sampling questionnaire distribution of 58 questions to eight BPRS in Banten Province. The result of this research indicates that the BPRS service factor is not the main measure of forming customer loyalty, but through religiosity and knowledge variables, the higher one’s religiosity, make the tendency higher to use an BPRS services. The knowledge factor is the most powerful factor forming customer loyalty. Increasingly know the importance of Islamic principles for daily muamalah, make the tendency higher to use an BPRS services. The implications of this study show that the BPRS needs to build satisfaction gradually to realize loyal customers, the services provided by the BPRS must be different from those offered by commercial banks like pick up service is applicable for all customers and not just focus on priority customers only, or the BPRS needs to cooperate with commercial banks to get facilities that can accommodate customer needs. Secondly, BPRS need to hold Islamic financial education programs to the public through literacy and financial inclusion regularly, measurable and suatainable in order to improve the BPRS marketshare
NILAI AKTIVA BERSIH REKSA DANA SYARIAH: DITINJAU DARI ASPEK INFLASI, KURS, BI 7 DAYS REPO RATE DAN TINGKAT RETURN Evan Hamzah Muchtar; Irwan Maulana; Shelly Silviani
JESKaPe: Jurnal Ekonomi Syariah, Akuntansi dan Perbankan Vol. 5 No. 2 (2021): Jurnal Ekonomi Syariah, Akuntansi dan Perbankan (JESKaPe)
Publisher : IAIN Lhokseumawe

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52490/jeskape.v5i2.22

Abstract

Islamic mutual funds are an alternative for Muslim people who want to invest with a small capital and minimal time and knowledge. One of the benchmarks for the performance of Islamic mutual funds is Net Asset Value. This article aims to examine the effects of inflation, exchange rates, the BI 7 Days Repo Rate and the rate of return on Net Asset Value. The sample in this study is time series data obtained from PT Danareksa Investment Management, the Financial Services Authority and Bank Indonesia for the period January 2015 to December 2019. The analysis technique used in this study is the Vector Error Correction Model to determine the long-term and short-term effects with using eviews software 8. Based on the long-term test results, the rate of return has a positive effect on Net Asset Value. Inflation has a positive effect on Net Asset Value. Exchange rate has a positive effect on Net Asset Value. And BI 7 Days Repo Rate has a negative effect on Net Asset Value. Meanwhile, based on the short-term test results, the rate of return has a positive effect on Net Asset Value. Inflation has a negative effect on Net Asset Value. Exchange rate has a negative effect on Net Asset Value. And BI 7 Days Repo Rate has a positive effect on Net Asset Value.
Co-Authors Shelly Silviani Tatik Mariyati Yuswar Zainul Basri