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All Journal Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Jurnal Ekonomi Pena Dimas: Jurnal Pengabdian Masyarakat
Sri Suprapti
Universitas Wijaya Putra
Religion Economics, Econometrics & Finance Education Public Health Social Sciences

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Pengaruh sensory experience, emotional experience dan social experience terhadap customer satisfaction pada layanan pengemudi ojol perempuan di Prigen Sri Suprapti; Yurilla Endah Muliatie; Rena Febrita Sarie; Nur Jannah
Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Vol. 4 No. Spesial Issue 4 (2022): Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan
Publisher : Departement Of Accounting, Indonesian Cooperative Institute, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (277.643 KB) | DOI: 10.32670/fairvalue.v4iSpesial Issue 4.1303

Abstract

With this research, it is hoped that empirical evidence will be obtained regarding the influence of Sensory Experience, Emotional Experience, Social Experience on Customer Satisfaction in the service of female ojol drivers in Prigen. Respondents in this study were online-based transportation customers who used the services of 40 female ojol examiners. Purposive Sampling method was used for sampling, namely respondents with the criteria of having purchased using female motorcycle taxi services at least 1 time and the Convinience Sampling method were respondents who were asked to fill out a questionnaire based on the ease of being found and the time allowance they had. It can be concluded in this study that Sensory Experience, Emotional Experience and Social Experience have a significant effect on Customer Satisfaction in the service of female ojol drivers in Prigen. The variable that has the dominant influence is the Social Experience variable.
TICKET QUEUE SERVICES AT DR. SOETOMO SURABAYA, A PHENOMENA Yurilla Endah Muliatie; Sri Suprapti; Nur Jannah
Jurnal Ekonomi Vol. 12 No. 01 (2023): Jurnal Ekonomi, 2023 Periode Januari - Maret
Publisher : SEAN Institute

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Abstract

RSUD Dr. Soetomo is a government-owned hospital in East Java Province located in the city of Surabaya, which is one of the largest hospitals in Indonesia. As a type A hospital, hospital patients come from various regions and even from outside the island to East Indonesia. Due to the large number of patients who mostly use BPJS, the queue at the BPJS counter can reach hundreds of people per day. Even though the hospital has provided online services and several other conveniences, there are one thing or another that causes patients to have to queue manually. This is what makes the BPJS counter queue service appear. Even though it operates secretly, many patients use the services of these ticket queue service providers. This business is promising because the patients who go to RSUD Dr. Soetomo has to have regular check-ups every month and this can take years until they are declared cured. From the interview results it can be seen that these ticket queue service providers carry out their activities because they feel sorry for the patients and their families who have to queue from dawn to get BPJS tickets. The conclusion that can be drawn from this research is that with the service quality provided by these ticket queue service providers, they get free promotion by word of mouth so that many patients who need their services do not have to think long about using them.
E-WOM ON TOURIST DESTINATIONS IN PRIGEN PASURUAN Sri Suprapti; Mochamad Syaiful Arif; Yurilla Endah Muliatie; Rena Febrita Sarie
Jurnal Ekonomi Vol. 12 No. 02 (2023): Jurnal Ekonomi, Perode April - Juni 2023
Publisher : SEAN Institute

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Abstract

Indonesian tourists have a particular interest in tourist destinations that have unique concepts and are popular among the public. This tourism trend is also supported by current technological sophistication where access to electronic devices and the internet has become part of our daily needs. Word of Mouth (WOM), provides an important role in communicating opinions in the community about a product and exerts influence in shaping consumer attitudes and behavior. With the increasing number of business people and skyrocketing technological developments, alternative destinations and available tourist services will be increasingly diverse. Word of Mouth (WOM) grows and develops into networked communication and spreads from a single one-way communication. With advances in internet technology, it has had an impact on increasing the number of travelers seeking information on tourist destinations and online transactions. The tourist destination in Prigen is one of the tourist destinations in Pasuruan Regency which is famous for its natural and cultural charm. Discussed by many travel circles on various social media and widely published on internet search sites. The formulation of the problem in this study is how tourists use social media and eWOM at tourist destinations in Prigen Pasuruan. The purpose of this study is to find out how tourists use social media and eWOM at tourist destinations in Prigen-Pasuruan. This research is a qualitative research using photo as supporting data
REVITALISASI TEMPAT WISATA WATOE DELEAN PRIGEN SEBAGAI PARIWISATA UNGGULAN DESA SUKORENO Yurilla Endah Muliatie; Sri Suprapti; Gita Fitri Sakinah Putri; Putri Nurlaili Susanti; Linda Asih Pratiwi; Gani Sutrisno
PENA DIMAS: Jurnal Pengabdian Masyarakat Vol 2, No 1 (2023): Pena Dimas: Jurnal Pengabdian Masyarakat
Publisher : Universitas Islam Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33474/penadimas.v2i1.22700

Abstract

The purpose of this service activity is to revive and tidy up this tourist spot so that it can be enjoyed by the general public, both local and outside the region. This is because this tourist spot has changed its function to become a resting place since the Covid-19 pandemic. Now the tourist spot wants to be reused as a tourist spot according to the wishes of the Kebon Alas hamlet community. The method of implementing this activity was carried out through socialization, education, training, and evaluation for residents of Kebonalas, Sukoreno, and Prigen hamlets. The results of this activity include an increase in community understanding of the importance of tourism awareness, which is evident through the community's enthusiasm to be more active in promoting this tourist spot by holding activities such as competitions and gymnastics at this place. In addition, the management of the management is improved properly, such as the expansion of the parking area, the addition of trash bins, and the addition of writings that can attract visitors, as well as promotion on social media, this tourist spot is increasingly widely known, as evidenced by the number of visitors who come to this place, both individually and in groups.
Co-Authors Gani Sutrisno Gita Fitri Sakinah Putri Linda Asih Pratiwi Mochamad Syaiful Arif Nur Jannah Putri Nurlaili Susanti Sarie, Rena Febrita Yurilla Endah Muliatie