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All Journal Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Jurnal Ekonomi Pena Dimas: Jurnal Pengabdian Masyarakat
Sri Suprapti
Universitas Wijaya Putra
Religion Economics, Econometrics & Finance Education Public Health Social Sciences

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Journal : Jurnal Ekonomi

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TICKET QUEUE SERVICES AT DR. SOETOMO SURABAYA, A PHENOMENA Yurilla Endah Muliatie; Sri Suprapti; Nur Jannah
Jurnal Ekonomi Vol. 12 No. 01 (2023): Jurnal Ekonomi, 2023 Periode Januari - Maret
Publisher : SEAN Institute

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Abstract

RSUD Dr. Soetomo is a government-owned hospital in East Java Province located in the city of Surabaya, which is one of the largest hospitals in Indonesia. As a type A hospital, hospital patients come from various regions and even from outside the island to East Indonesia. Due to the large number of patients who mostly use BPJS, the queue at the BPJS counter can reach hundreds of people per day. Even though the hospital has provided online services and several other conveniences, there are one thing or another that causes patients to have to queue manually. This is what makes the BPJS counter queue service appear. Even though it operates secretly, many patients use the services of these ticket queue service providers. This business is promising because the patients who go to RSUD Dr. Soetomo has to have regular check-ups every month and this can take years until they are declared cured. From the interview results it can be seen that these ticket queue service providers carry out their activities because they feel sorry for the patients and their families who have to queue from dawn to get BPJS tickets. The conclusion that can be drawn from this research is that with the service quality provided by these ticket queue service providers, they get free promotion by word of mouth so that many patients who need their services do not have to think long about using them.
E-WOM ON TOURIST DESTINATIONS IN PRIGEN PASURUAN Sri Suprapti; Mochamad Syaiful Arif; Yurilla Endah Muliatie; Rena Febrita Sarie
Jurnal Ekonomi Vol. 12 No. 02 (2023): Jurnal Ekonomi, Perode April - Juni 2023
Publisher : SEAN Institute

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Indonesian tourists have a particular interest in tourist destinations that have unique concepts and are popular among the public. This tourism trend is also supported by current technological sophistication where access to electronic devices and the internet has become part of our daily needs. Word of Mouth (WOM), provides an important role in communicating opinions in the community about a product and exerts influence in shaping consumer attitudes and behavior. With the increasing number of business people and skyrocketing technological developments, alternative destinations and available tourist services will be increasingly diverse. Word of Mouth (WOM) grows and develops into networked communication and spreads from a single one-way communication. With advances in internet technology, it has had an impact on increasing the number of travelers seeking information on tourist destinations and online transactions. The tourist destination in Prigen is one of the tourist destinations in Pasuruan Regency which is famous for its natural and cultural charm. Discussed by many travel circles on various social media and widely published on internet search sites. The formulation of the problem in this study is how tourists use social media and eWOM at tourist destinations in Prigen Pasuruan. The purpose of this study is to find out how tourists use social media and eWOM at tourist destinations in Prigen-Pasuruan. This research is a qualitative research using photo as supporting data
Co-Authors Gani Sutrisno Gita Fitri Sakinah Putri Linda Asih Pratiwi Mochamad Syaiful Arif Nur Jannah Putri Nurlaili Susanti Sarie, Rena Febrita Yurilla Endah Muliatie