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All Journal Journal of Technology Research in Information System and Engineering
Irfan A Palalloi
STMIK KHARISMA Makassar
Computer Science & IT

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IDENTIFIKASI TATA KELOLA TI PADA PROSES MENINGKATKAN ORIENTASI PELANGGAN DAN TINGKAT LAYANAN BERDASARKAN COBIT 4.1 STUDI KASUS : STMIK KHARISMA MAKASSAR Luigi Fabio Giofany; Irfan A Palalloi; Arfan Yunus
JTRISTE Vol 2 No 1 (2015)
Publisher : STMIK KHARISMA Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (297.502 KB)

Abstract

This research carried out with regard to the implementation of IT Governance to the process of improve customer orientation and service levels in STMIK Kharisma. The purpose of this study was to produce current conditions, the level of maturity of IT Governance in STMIK Kharisma, and produce recommendations for improve of IT Governance processes improve customer orientation and service level by using CobIT 4.1. CobIT 4.1 is one of the IT governance standards could be tailored the needs STMIK Kharisma to performe and asses their IT implementation. Data collected by Interview technique to determine the business goals and IT goals in STMIK Kharisma , as well as to determine the maturity level of IT Governance with the questionnaitr technique. After going through testing the validity and reliability, the questionnaire stated reliable with Alpha Cronbach value greater than 0,6, and declared valid if Alpha Cronbach value greater than 0,708. The results of this study indicate the level of maturity of as-is conditions there is at level 1 ( the attribute SE ) and are at level 2 (on the attributes of AC, PPP, TA, RA, and GSM ), while the expected conditions STMIK Kharisma at the level of 4 (Managed and Measurable), then analysis the level of the gap, and will produce recommendations for improvements to the mapping of each attribute to be achieved in activities that support the implementation of expected conditions (to-be) intitution. Where at level 2 ( Repeatable but Intuitive) focused on planning, on level 3 (defined) focuses on identification and implementation, and on level 4 (Managed and Measurable) focuses on the repair, maintenance, monitoring, and documentation of services already in STMIK Kharisma.
USULAN PERBAIKAN TATA KELOLA TI PADA PROSES MENINGKATKAN ORIENTASI PELANGGAN & PELAYANAN BERDASARKAN COBIT 4.1 STUDI KASUS : STMIK KHARISMA MAKASSAR Yulia Jinarto; Irfan A Palalloi; Hendra Surasa
JTRISTE Vol 2 No 1 (2015)
Publisher : STMIK KHARISMA Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (269.107 KB)

Abstract

Aim and purpose of this research is how the picture of the current state (as-is), and the expected conditions (to-be), in order to obtain the level of maturity of the application of IT Governance that have been and will be applied, and how to proposed strategy improvement. The method applied refers to the COBIT 4.1 framework, and focused on the evaluation process DS10 (Manage problems). Collecting data through interviews and questionnaires distribution to describe the current state (as-is), and the expected (to-be). Then, the measurement results of the questionnaire using the reliability test and validity test. Results from this study indicate the level of maturity of current state (as-is) in each attribute (AC, PPP, TA, SE, RA, GSM) at the level of 2 (two), and the expected conditions (to-be) were in level 4 (four); gaps in the overall attribute is 2 (two); and generate strategies proposed improvements, which at level 2 (repeatable but intuitive) to 3 (defined) focuses on documentation, understanding procedures, construction, and communications. Meanwhile, at level 3 to 4 (managed and measurable) focused on monitoring, maintenance, evaluation, and measurement.
Co-Authors Arfan Yunus Hendra Surasa Luigi Fabio Giofany Yulia Jinarto