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Seanewati Oetama, Seanewati
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Pengaruh Kepemimpinan dan Disiplin Kerja terhadap Prestasi Kerja Pegawai RSUD dr Murjani di Sampit Oetama, Seanewati
Jurnal Terapan Manajemen dan Bisnis Vol 2, No 1 (2016)
Publisher : Institute fo Managing and Publishing Scientific Journals

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Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh kepemimpinan dan disiplin kerja terhadap prestasi kerja pegawai RSUD dr.Murjani di Sampit. Populasi adalah pegawai RSUD dr. Murjani di Sampit dengan sampel 100  orang. Tehnik pengambilan sampel dalam penelitian ini adalah sampel random sampling. Dari perhitungan regresi lineir berganda didapat persamaan Y=7.669 + 0,195(X1) + 0,326(X2). Berdasarkan hasil analisis dapat ditarik kesimpulan :1)Berdasarkan uji-t. Ada pengaruh positif Kepemimpinan terhadap Prestasi kerja pegawai RSUD dr. Murjani di Sampit t hitung > t tabel (2,388 > 1,985 ) dengan tingkat signifikan 0,019 < 0,05. Ada pengaruh positif Disiplin kerja  terhadap Prestasi kerja pegawai RSUD dr. Murjani di Sampit t hitung > t tabel (4,003 > 1,985 ) dengan tingkat signifikan 0,000 < 0,05. 2)  Berdasarkan uji-f ada pengaruh positif Kepemimpinan dan Disiplin kerja terhadap Prestasi kerja pegawai RSUD dr. Murjani di Sampit. F hitung > F tabel (16,993 > 3,09 ) dengan tingkat  signifikan 0,000 < 0,05.
PENGARUH FASILITAS DAN KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH PADA PT. BANK MANDIRI (PERSERO) TBK DI SAMPIT Oetama, Seanewati; Herlina Sari, Desy
Jurnal Terapan Manajemen dan Bisnis Vol 3, No 1 (2017)
Publisher : Institute fo Managing and Publishing Scientific Journals

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Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh fasilitas dan kualitas pelayanan terhadap kepuasan nasabah pada PT. Bank Mandiri (Persero) Tbk di Sampit. Populasi adalah sebagian nasabah PT. Bank Mandiri (Persero) Tbk dengan sampel sebanyak 75 responden. Teknik pengambilan sampel dalam penelitian ini adalah sample random sampling.dari perhitungan regresi linear berganda, didapat persamaan Y = 9,402 + 0,148 X1+ 0,306X2. Berdasarkan hasil analisis dapat ditarik kesimpulan berdasarkan hasil uji-t, untuk variabel fasilitas (X1) thitung : 2,095 > ttabel : 1,993 dengan tingkat signifikan 0,040 < 0,05, artinya terdapat pengaruh signifikan fasilitas terhadap kepuasan nasabah. Sedangkan untuk hasil uji-t variabel kualitas pelayanan (X2) yaitu thitung : 2,983 > ttabel 1,993 dengan tingkat signifikan 0,000 < 0,05. Artinya ada pengaruh signifikan kualitas pelayanan terhadap kepuasan nasabah. Berdasarkan uji-f, fhitung : 15,088 > ftabel 3,124 dengan tingkat signifikan 0,000 > 0,05 artinya secara simultan fasilitas (X1) dan kualitas pelayanan (X2) berpengaruh signifikan terhadap kepuasan nasabah.Variabel fasilitas (X1) dan kualitas pelayanan (X2) mempengaruhi variabel kepuasan nasabah (Y). Sebesar 29,5% sedangkan sisanya 70,5% dipengaruhi oleh variabel lain.
Effect Of Online Tracking System And Delivery Timeliness On Customer Satisfaction (Case Study On J & T Express Sampit) Oetama, Seanewati; Susanto, Hari; Rizwannur, Wahyu
International Journal of Science, Technology & Management Vol. 5 No. 4 (2024): July 2024
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v5i4.1157

Abstract

The title of this study is the effect of Online tracking system and Keteptan delivery time on customer satisfaction (Case Study on J&T Express Sampit). This study was conducted at J & T Express Sampit which is located at Jalan MT. Haryono No. 095, Mentawa Baru Hulu, District. Mentawa Baru Ketapang, East Kotawaringin Regency, Central Kalimantan. This study was conducted on customers who use the services of J & T Express Sampit with accidental sampling technique. And the data were tested using validity test, reliability test, hypothesis test and analysis of research data using descriptive analysis, multiple linear regression analysis, correlation coefficient analysis and determination analysis. Based on the results of the hypothesis test in this study is a T-test for online tracking system variables (X1) IE t count 3.146 > t table 2.00324 and a significant level of 0.001 < 0.05 then H0 rejected and Ha accepted. This means that there is a significant influence of Online tracking systems on customer satisfaction. As for the T-test for variable timeliness of delivery (X2) is t count 4.763 > t table 2.00324 and a significant level of 0.000 < 0.05 then H0 rejected and Ha accepted. This means that there is a significant influence between the timeliness of delivery to customer satisfaction. Then for the F-test, namely F count 25.098 > F table 3.16 and a significant level of 0.000 < 0.05 means that simultaneously the Online tracking system and delivery timeliness have a significant effect on customer satisfaction. R number of 0.690 shows the relationship / correlation between customer satisfaction with the independent variable is strong (significant). Adjust R Square of 0.552 means that 55.20% of customer satisfaction variable (Y) can be explained by Online Tracking System variables (X1) and delivery timeliness (X2). While the remaining 44.8% were influenced by other variables that were not included in this study. Based on the results of multiple linear regression test obtained by the equation Y = 1.233+ 0.407 (X1) + 0.580 (X2) means that the score/value of the constant ( ③ ) shows that if there is no increase in the variables of the online tracking system and the accuracy of delivery time then the value of customer satisfaction is equal to 1.233. And each addition of one score / variable value of the online tracking system provides an increase of 0.407 to customer satisfaction with fixed X2 conditions and each addition of one score/variable value of delivery timeliness provides the same increase of 0.580 to customer satisfaction with fixed X1.
Co-Authors Hari Susanto Herlina Sari, Desy Rizwannur, Wahyu