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All Journal Jurnal Media Administrasi Terapan
Sari Pitriyanti
Kelurahan Pasirjati, Kecamatan Pasirjati, Bandung
Humanities Decision Sciences, Operations Research & Management Education Social Sciences

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STRATEGI PENINGKATAN KUALITAS PELAYANAN ADMINISTRASI UMUM DI KELURAHAN PASIRJATI KECAMATAN UJUNGBERUNG KOTA BANDUNG Sari Pitriyanti; Joni Dawud; Sait Abdullah
Jurnal Media Administrasi Terapan Vol 3, No 1 (2022): Jurnal Media Administrasi Terapan
Publisher : Jurnal Media Administrasi Terapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (538.448 KB) | DOI: 10.31113/jmat.v3i1.40

Abstract

Kelurahan Pasirjati berdasarkan indeks kepuasan masyarakat dan Elektronik Kepuasan Masyarakat Pemerintah Kota Bandung. Dalam upaya peningkatan kualitas pelayanan administrasi umum tersebut di perlukan strategi berdasar atas analisis internal dan eksternal lingkungan sebagai acuan. Penelitian ini menggunakan pendekatan kualitatif deskriptif analitik. Oleh Fred R. David digunakan perumusan strategi yang tepat melalui pendekatan dengan tahapan menganalisis matriks IFE dan EFE, kuadran IFE dan EFE, dan Quantitative Strategic Planning Matrix (QSPM). Dari hasil analisis rating dan bobot IFE-EFE, kuadran SWOT, matriks SWOT dan Quantitative Strategy Planning Matrix (QSPM) yang sudah dilakukan, hasilnya strategi yang dilakukan adalah Strategi Agresif (SO) peningkatan kualitas pelayanan administrasi umum di Kelurahan Pasirjati yaitu perluasan akses distribusi pelayanan dan pelayanan mobile. 
Strategi Peningkatan Kualitas Pelayanan Administrasi Umum di Kelurahan Pasirjati Kecamatan Ujungberung Kota Bandung Sari Pitriyanti; Joni Dawud; Sait Abdullah
Jurnal Media Administrasi Terapan Vol. 3 No. 1 (2022): Vol. 3 No. 1 Desember 2022
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jmat.v3i1.40

Abstract

The purpose of this study was to determine the general administration services in Pasirjati Village based on the community satisfaction index and the Electronic Community Satisfaction of the Bandung City Government. In an effort to improve the quality of public administration services, a strategy based on internal and external environmental analysis is needed as a reference. This study uses a descriptive analytic qualitative approach. (Fred David:2015) used the right strategy formulation through an approach with the stages of analyzing the IFE and EFE matrices, the IFE and EFE quadrants, and the Quantitative Strategic Planning Matrix (QSPM). From the results of the IFE-EFE rating and weight analysis, SWOT quadrant, SWOT matrix and Quantitative Strategy Planning Matrix (QSPM) that have been carried out, the results of the strategy carried out are Aggressive Strategies (SO) to improve the quality of public administration services in Pasirjati Village, namely expanding access to service distribution and mobile services.
Co-Authors Joni Dawud Sait Abdullah