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All Journal Mitra Sains Jurnal Kedokteran Gigi Universitas Padjadjaran Journal Health & Science : Gorontalo Journal Health and Science Community
Sitti Rahma, Sitti
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Dentistry Education Health Professions Public Health

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Kepuasan pengguna jasa pelayanan kesehatan di Rumah Sakit Umum Bahtera Mas KendariSatisfaction of health services users of Bahtera Mas General Hospital Kendari Rahma, Sitti; Zubaedah, Cucu; Setiawan, Asty Samiaty
Jurnal Kedokteran Gigi Universitas Padjadjaran Vol 28, No 2 (2016): Agustus
Publisher : Fakultas Kedokteran Gigi Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (304.113 KB) | DOI: 10.24198/jkg.v28i2.18706

Abstract

Pendahuluan: Kepuasan merupakan perbandingan harapan dengan kinerja yang dirasakan pelanggan/pengguna. Tujuan penelitian ini adalah menilai kepuasan pengguna jasa pelayanan kesehatan di Rumah Sakit. Metode: Jenis penelitian deskriptif survei. Populasi adalah pengguna Rumah Sakit Umum Bahteramas Kendari. Pengambilan sampel dilakukan secara purpoisive sampling Penelitian dilakukan  dengan memberikan kuesioner kepuasan pengguna rumah sakit. Sampel  terjaring 200 orang. Variable penelitian adalah kepuasan pengguna rumah sakit dengan 14 (empat belas) indikator. Hasil: Indikator prosedur pelayanan dan indikator persyaratan pelayanan mempunyai indeks kepuasan  yang kurang sedangkan indikator kejelasan petugas, kedisiplinan petugas, tanggung jawab petugas, kemampuan petugas,kecepatan petugas, keadilan memdapatkan pelayanan,kesopanan dan keramahan petugas, kepastian jadwal pelayanan, kenyamanan lingkungan dan keamaman lingkungan masing-masing indicator mempunyai nilai  indeks kepuasan yang baik. Secara keseluruhan indeks kepuasan Rumah sakit Umum Bahteramas Kendari mempunyai indeks kepuasan katagori B yaitu baik. Simpulan:  Pengguna jasa merasakan kepuasan jasa pelayanan kesehatan Rumah Sakit Umum Bahtera Mas Kendari. ABSTRACTIntroduction: Satisfaction is a comparison of expectations with the performance perceived by the customer / user. The purpose of this study was to assess the satisfaction of users of health services in hospitals. Methods: Type of survey descriptive research. The population is the user of Bahteramas Kendari General Hospital. Sampling was done by purpoisive sampling. The research was carried out by giving satisfaction questionnaires to hospital users. Samples netted 200 people. The research variable is the satisfaction of hospital users with 14 (fourteen) indicators. Results: Service procedure indicators and service requirements indicators have a lack of satisfaction index, while indicators of clarity of officers, discipline of officers, responsibilities of officers, ability of officers, speed of officers, fairness get service, politeness and friendliness of officers, certainty of service schedules, environmental comfort and environmental security each indicator has a good satisfaction index value. Overall satisfaction index of Bahteramas Kendari General Hospital has category B satisfaction index which is good. Conclusion: Service users feel the satisfaction of the health services of the Bahtera Mas Kendari General Hospital. Keywords: User satisfaction, service dimensions, hospital.Pendahuluan: Kepuasan merupakan perbandingan harapan dengan kinerja yang dirasakan pelanggan/pengguna. Tujuan penelitian ini adalah menilai kepuasan pengguna jasa pelayanan kesehatan di Rumah Sakit.Metode: Jenis penelitian deskriptif survei. Populasi adalah pengguna Rumah Sakit Umum Bahteramas Kendari. Pengambilan sampel dilakukan secara purpoisive sampling Penelitian dilakukan  dengan memberikan kuesioner kepuasan pengguna rumah sakit. Sampel  terjaring 200 orang. Variable penelitian adalah kepuasan pengguna rumah sakit dengan 14 (empat belas) indikator. Hasil: Indikator prosedur pelayanan dan indikator persyaratan pelayanan mempunyai indeks kepuasan  yang kurang sedangkan indikator kejelasan petugas,kedisiplinan petugas, tanggung jawab petugas, kemampuan petugas,kecepatan petugas, keadilan memdapatkan pelayanan,kesopanan dan keramahan petugas, kepastian jadwal pelayanan, kenyamanan lingkungan dan keamaman lingkungan masing-masing indicator mempunyai nilai  indeks kepuasan yang baik. Secara keseluruhan indeks kepuasan Rumah sakit Umum Bahteramas Kendari mempunyai indeks kepuasan katagori B yaitu baik.Simpulan:  Pengguna jasa merasakan kepuasan jasa pelayanan kesehatan Rumah Sakit Umum Bahtera Mas Kendari.Kata kunci: Kepuasan pengguna, dimensi pelayanan, rumah sakit.
HUBUNGAN KONTRASEPSI HORMONAL DENGAN OBESITAS PADA AKSEPTOR KELUARGA BERENCANA Rahma, Sitti
Jurnal Health and Science: Gorontalo Journal Health and Science Community Vol 1, No 1 (2019): April
Publisher : Gorontalo State University

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Abstract

Abstrak Kontrasepsi  hormonal adalah kontrasepsi yang  mengandung  hormon  steroid yaitu hormon  estrogen dan progesteron. Dimana estrogen  dan  progesterone ini dapat menyebabkan peningkatan berat badan karena mempermudah perubahan karbohidrat dan gula menjadi lemak. Tujuan dari penelitian ini mengidentifikasi dan menganalis hubungan kontrasepsi hormonal dengan obesitas pada akseptor keluarga berencana. Penelitian ini menggunakan desain penelitian deskriptif (survey) analitik dengan rancangan cross sectional. Populasi sebanyak 196 orang. Teknik pengambilan sampel dengan Purposive Sampling. Sampel dalam penelitian ini sejumlah 132 responden akseptor keluarga berencana. Instrumen yang digunakan adalah lembar observai. Analisis data menggunakan uji statistik chi-square dan kolmogrov. Hasil penelitian didapatkan bahwa terdapat hubungan yang siginifikan antara kontrasepsi pil dengan obesitas dengan nilai  p value 0,041  (< α 0,05), ada hubungan yang signifikan antara kontrasepsi suntik dengan obesitas dengan nilai p value 0,000 (<α 0,05), tedapat hubungan yang signfiikan antara kontrasepsi implant dengan obesitas dengan nilai p value 0,021 (<α 0,05). Bagi pihak puskesmas diharapkan untik meningkatkan dan mengembangkan informasi tentang kontrasepsi hormonal khususnya efek samping yang akan terjadi saat menggunakan kontrasepsi hormonal.Kata Kunci : Hormonal; Kontrasepsi; Obesitas. AbstrakHormonal contraception is contraception that contains steroid hormones namely estrogen and progesterone. Where estrogen and progesterone can cause weight gain because it makes it easier to change carbohydrates and sugar into fat. The purpose of this study was to identify and analyze the relationship between hormonal contraception and obesity in family planning acceptors. This study uses a descriptive (survey) analytical research design with cross sectional design. The population is 196 people. Sampling technique with purposive sampling. The sample in this study were 132 respondents of family planning acceptors. The instrument used is the observation sheet. Data analysis uses chi-square and kolmogrov statistical tests. The results showed that there was a significant relationship between pill contraception and obesity with a p value of 0.041 (<α 0.05), there was a significant relationship between injectable contraceptives and obesity with a p value of 0.000 (<α 0.05), a relationship Significant between obesity implant contraception with p value 0.021 (<α 0.05). The puskesmas is expected to improve and develop information on hormonal contraception, especially the side effects that will occur when using hormonal contraception.Keywords: Contraception; Hormonal; Obesity.
HUBUNGAN KEKERABATAN TANAMAN CABAI (CAPSICUM SPP.) BERDASARKAN KARAKTER MORFOLOGI DAN PENGGUNAANNYA SEBAGAI BAHAN AJAR MATA KULIAH BOTANI TUMBUHAN TINGGI DI PROGRAM STUDI PENDIDIKAN BIOLOGI Rahma, Sitti
Mitra Sains Vol 3, No 4 (2015)
Publisher : Tadulako University

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Abstract

The purpose of this study to determine the type of pepper (Capsicum spp.) In agricultural areas chili Biromaru Sigi Regency-Biromaru and family links as well as the resulting learning media in the form of modules on pepper plants. The method used is descriptive method and development (Research and Development). Population was all varieties of pepper plants totaling nine varieties were found and 24 students who has programmed the course Botany Plant High. To see the kinship used 62 morphological characters from the roots, stems, leaves, flowers, fruits and seeds. Similarity index was calculated using the Simple Matching Coefisient and determination of kinship using UPGMA algorithm and modules using descriptive statistics qualitative assessment instrument. The results showed that of the nine varieties of chili are discovered and researched form two clusters, the first cluster consists of Binocular, Jenggo and Lado F1 (Capsicum annuum L.) and the second cluster consists of Madun, Gods F1, santika, Chakra White, Cayenne pepper small , Mhanu (Capsicum frutescens L). Kinship close relationship is lado F1 varieties and Jenggo (Cluster 1) the similarity index of 100% and are the furthest relationship Mhanu varieties (klaster2) with a similarity index of 78%. Then proceed with the creation of teaching materials instrument modules are assessed using descriptive statistics qualitative assessment by a team of experts, lecturers partner, test a small group and large group trials with a total percentage of 82%. Keywords: Kinship pepper, teaching materials module, District Biromaru.
Co-Authors Asty Samiaty Setiawan, Asty Samiaty Cucu Zubaedah, Cucu