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All Journal MANAJEMEN DEWANTARA IMPACTS: International Journal of Empowerment and Community Services
Rubiyatno
Faculty of Economics, University Sanata Dharma Yogyakarta
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Other

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THE INFLUENCE OF WEBSITE QUALITY, PERCEIVED BENEFITS, E-WOM, SECURITY TOWARDS ONLINE REPURCHASE INTEREST WITH TRUST AS THE MEDIATING VARIABLE Jennifer Katherine Tanjung; Rubiyatno; Lucia Kurniawati
MANAJEMEN DEWANTARA Vol 6 No 3 (2022): MANAJEMEN DEWANTARA
Publisher : Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26460/md.v6i3.13190

Abstract

This study aims to find out whether: 1) trust mediates the influence of website quality toward repurchase interest, 2) trust mediates the influence of the perceived benefits toward repurchase interest, 3) trust mediates E-WOM's influence toward repurchase interest, 4) trust mediates security influence toward repurchase interest, in Lazada consumers in Yogyakarta. The population in this study are the locals of Yogyakarta community who had made an online purchase at Lazada. The sampling technique used purposive sampling, data was obtained by distributing online questionnaires by using google form to 116 respondents. The data analysis technique in this study is Partial Least Square using the WarpPLS 6.0 application. The results showed that: 1) trust mediated the influence of website quality toward repurchase interest, 2) trust mediated the influence of perceived benefits toward repurchase interest, 3) trust mediated E-WOM influence toward repurchase interest, 4) trust does not mediate the influence of security toward repurchase interest
Enhancement Quality Service of Secretariat Employees Through Service Excellent Training Rubiyatno; Gregorius Hendra Poerwanto; Albertus Yudi Yuniarto; Patrick Vivid Adinata; Maria Theresia Ernawati; Aurelia Melinda Nisita Wardhani; Ima Kristina Yulita
IMPACTS: International Journal of Empowerment and Community Services Vol. 1 No. 1 (2022): IMPACTS: VOL. 1 NO. 1 SEPTEMBER 2022
Publisher : Faculty of Economics Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30738/impacts.v1i1.12953

Abstract

The community service aim to give understanding and practice on excellent service for employee at secretariat parishes, schools and foundations The methods of the community service is a participatory training by lectures and simulation of excellent service. The participants of the community service are very enthusiastic. In general, participants understand and can simulate excellent service seriously. Participants feel comfortable and happy because they can simulate excellent service in the right ways. Training went very well, participants understand the concept of excellent service and the importance to give excellent service, even while they are facing time limitation. In the future, employees at secretariat need to be continuously refreshed about excellent service and practice of excellent service.
Co-Authors Albertus Yudi Yuniarto Aurelia Melinda Nisita Wardhani Gregorius Hendra Poerwanto Ima Kristina Yulita Jennifer Katherine Tanjung Lucia Kurniawati Maria Theresia Ernawati Patrick Vivid Adinata