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All Journal Jurnal Ilmiah Kesehatan Masyarakat Sehat Rakyat: Jurnal Kesehatan Masyarakat
Tadeus A.L. Regaletha
Universitas Nusa Cendana
Dentistry Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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Pengaruh Mutu Pelayanan Kesehatan Terhadap Tingkat Kepuasan Peserta JKN di Puskesmas Oesapa Tahun 2022 Dominika Priska Tsu; Tadeus A.L. Regaletha; Yoseph Kenjam
Sehat Rakyat: Jurnal Kesehatan Masyarakat Vol. 1 No. 4 (2022): November 2022
Publisher : Yayasan Pendidikan Penelitian Pengabdian Algero

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54259/sehatrakyat.v1i4.1195

Abstract

Patient satisfaction is one of the important elements to measure the health services quality. This is so that health care facilities can remain standing and continue to grow in providing health service to the community. National health insurance is a government program that aims to provide health insurance for all Indonesian people. The purpose of the research was to determine the effect of the health services quality on the satisfaction level of participants in the national health insurance at the Oesapa Public Health Center. This type of research is quantitative research using cross sectional research design. The total population is 833 who are participants of the national health insurance. The number of samples is 138 with the sampling technique is purposive sampling. Data collection was done bye interview using a questionnaire. The statistical test used is simple linear regression analysis. The result of the research indicate that there is a significant influence between the health services quality in the dimension of tangible (p value = 0,000), reliability (p value = 0,000), responsiveness (p value = 0,000), assurance (p value = 0,000) and empathy (p value = 0,000) for the level of satisfaction of national health insurance at the Oesapa Public Health Center in 2022. It is recommended for Oesapa Public Health Center to maintain the health services quality so that it remains good and continues developed so that patients who use health facilities are satisfied with the quality of services provided.
Persepsi Mahasiswa Tentang Pemanfaatan Layanan Kesehatan (Studi pada Mahasiswa Fakultas Kesehatan Masyarakat, Universitas Nusa Cendana Angkatan 2020-2021) Jery Y. Buitlena; Tadeus A.L. Regaletha; Dominirsep O. Dodo
SEHATMAS: Jurnal Ilmiah Kesehatan Masyarakat Vol. 1 No. 4 (2022): Oktober 2022
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/sehatmas.v1i4.957

Abstract

Utilization of health services is an important aspect in the development of health status. the use of health services at the national level and in NTT has decreased since 2019-2021, people prefer to self-medicate rather than use health services. based on research on FKM students, utilization of health services is still low even though the problems experienced interfere with activities. This study aims to describe the use of health services by students of the Faculty of Public Health, Nusa Cendana University Class of 2020-2021, based on gender and student perceptions. This research is a descriptive research with survey design method. Samples were selected using the proportionate technique stratified random sampling and sampling was done by simple random sampling technique. Results The research shows that 84.6% of respondents who perceive vulnerable, are male, 81.4% of respondents who have a serious perception, are female, 61% of respondents who perceive useful are female, 62.7% of respondents who perceived inhibited, are female, 78% of respondents who perceive capable, are female, 76.3% of respondents who feel compelled, are female. 71.8% respondents perceived vulnerable, 76.5% respondents perceived serious, 56.5 respondents perceived useful, 60% respondents perceived inhibited, 71.8% respondents perceived capable, 69.4 respondents perceived encouraged. Thus it can be concluded that the majority of respondents have a good perception of the use of health services.
Co-Authors Dominika Priska Tsu Dominirsep O. Dodo Jery Y. Buitlena Yoseph Kenjam