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All Journal Community Development Journal: Jurnal Pengabdian Masyarakat Saraq Opat : Jurnal Administrasi Publik Wacana: Jurnal Ilmu Sosial dan Ilmu Politik Interdisiplin ENGAGEMENT: Jurnal Pengabdian Masyarakat Madani: Multidisciplinary Scientific Journal Jurnal Riset Rumpun Ilmu Sosial, Politik dan Humaniora (JURRISH) Jurnal STIA Bengkulu : Committe to Administration for Education Quality
Deffi Haryani
Sekolah Tinggi Ilmu Administrasi Satya Negara Palembang
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Journal : Wacana: Jurnal Ilmu Sosial dan Ilmu Politik Interdisiplin

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KUALITAS PELAYANAN KARTU TANDA PENDUDUK ELEKTRONIK (KTP-El) DI KECAMATAN BANYUASIN KABUPATEN BANYUASIN Deffi Haryani
Wacana: Jurnal Ilmu Sosial dan Ilmu Politik Interdisiplin Vol. 11 No. 1 (2024): Wacana: Jurnal Ilmu Sosial dan Ilmu Politik Interdisiplin
Publisher : Jurusan Ilmu Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37304/wacana.v11i1.12788

Abstract

The aim of this research is to find out the quality of the National Identity Card (KTP) service at the Banyuasin District Office, Banyuasin Regency. This research is located in Banyuasin District, with the unit of analysis being the people of Banyuasin District who have or are currently making Resident Identity Cards (KTP). The method used in this research is qualitative method. Research methods are basically a scientific way to obtain data with specific purposes and uses. This research uses a survey method. The type of data consists of primary data obtained through interviews and direct observation in the field, while secondary data comes from report documents, regulations relating to the problem to be studied. The results of this research show that in general the service for making identity cards (KTP) in Banyuasin District, seen from the five dimensions of service, namely reliability, responsiveness, confidence, attention and tangibles, based on research, can be said to be good.
Co-Authors Dian Novita Fajar Sari Mietha Nella Yofitri Heny Wahyuli