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Hismendi Hismendi
Jurusan Tata Niaga, Politeknik Negeri Lhokseumawe
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ANALISIS PENGARUH JASA LAYANAN TERHADAP KEPUASAN NASABAH: Bukti Empiris Pada PT. Bank Aceh Syariah Kota Banda Aceh Yazid AR; Musrizal Musrizal; Hismendi Hismendi
Jurnal Sains Riset Vol 12, No 3 (2022): November 2022
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat (LPPM) Universitas Jabal Ghafur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47647/jsr.v12i3.896

Abstract

This research is intended to analyze the effect of service on the level of customer satisfaction at PT. Bank Aceh in Banda Aceh City in terms of the dimensions of physical evidence, reliability, responsiveness, assurance and empathy. This study uses primary data for the period 2021. The analytical method used is Ordinary Least Square (OLS). The results showed that the variables of physical evidence, reliability, responsiveness and assurance had a positive effect on customer satisfaction. For that researchers expect the management of PT. Bank Aceh pays attention to customer satisfaction as a response to experiences related to the products or services provided. Emotional responses are stimulated by cognitive evaluative processes in which perceptions (beliefs) of an object, action, or condition are compared with one's values (needs, wants, desires).Keywords:     service, tangible, reliability, responsiveness, assurance and empathy
PENGARUH REWARD DAN PUNISHMENT TERHADAP MOTIVASI KERJA PEGAWAI: Bukti Empiris Pada Kantor Walikota Banda Aceh Muhammad Yazid AR; Hismendi Hismendi; Nasir Nasir; Hanum Filia
Jurnal Sains Riset Vol 11, No 3 (2021): Edisi Khusus Dies Natalis Universitas Abulyatama
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat (LPPM) Universitas Jabal Ghafur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47647/jsr.v11i3.1709

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh reward dan punishment terhadap motivasi kerja pegawai Kantor Walikota Banda Aceh. Tinjauan penelitian yang dilakukan dari penghargaan dan ancaman hukuman yang diterima pengawai dengan menggunakan data primer tahun 2021 bersifat cross section. Adapun metode analisisnya berupa Ordinary Least Square (OLS). Hasil temuan penelitian, reward dan punishment secara simultan berpengaruh signifikan terhadap motivasi kerja pegawai. Dimana, hubungan (korelasi) antara reward dan punishment dengan motivasi kerja pegawai mempunyai respon yang sangat kuat dan positif dalam proses peningkatan kinerja pegawai.Kata kunci: penghargaan, ancaman hukuman dan motivasi kerja. 
DETERMINAN YANG MEMPENGARUHI PROFITABILITAS BANK UMUM SYARIAH DI INDONESIA Hismendi Hismendi; Safaruddin Safaruddin; Muhammad Nasir; Ahmad Fauzan Abdullah; Siti Nadia
Jurnal Sosial Humaniora Sigli Vol 6, No 2 (2023): Desember 2023
Publisher : Universitas Jabal Ghafur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47647/jsh.v6i2.2136

Abstract

This research aims to determine the determinants that affect the profitability of Islamic Commercial Banks (BUS) in Indonesia. Profitability is measured by Return on Assets (ROA) as the dependent variable. Determinants that are expected to affect ROA consist of Non Performing Financing (NPF), Financing to Deposit Ratio (FDR), Operating Costs to Operating Income (BOPO) and Profit Sharing Financing (PBH) as independent variables. The data used is secondary data which is quarterly data for the period 2016 to 2020, obtained from the Financial Services Authority. The population of this study were all 14 BUS. Determination of the sample using purposive sampling and obtained as many as 5 BUS with an observation period of 20 quarters so that the number of observations is 100 observations. The data analysis technique uses panel data regression analysis. The results of this research indicate that NPF, FDR, BOPO and PBH simultaneously have a significant effect on BUS profitability in Indonesia. Furthermore, the partial test results found that BOPO and PBH had a significant negative effect and FDR had a significant positive effect on BUS profitability, while NPF was not significantKeywords : Profitability; Sharia Commercial Banks
Co-Authors Ahmad Fauzan Abdullah Hanum Filia Muhammad Nasir Muhammad Yazid AR Musrizal Musrizal Nasir Nasir Safaruddin Siti Nadia Yazid AR